Experts Look to 2012: Information Mgmt Will Never Be the Same

6 minute read
Chelsi Nakano avatar

Welcome to December, dear readers. The end of the year means it's once again time to reflect on our past predictions and make room for new ones. Read on for expert views on the future of social business, user experience and the ever-popular information management. 

Information Management Will Never Be The Same: 2012 Enterprise CMS Trends

Joe Shepley (@joeshepley): Here in Chicago, our Lite Rock radio station has completed its annual transformation into The Holiday Lite, playing Christmas music round the clock, so it’s definitely not too soon to begin the annual litany of analyst prediction posts…

In that spirit, I want to spend some time in this post and the next taking a look at my picks for noteworthy ECM 2012 trends:

  1. The rise of Information Lifecycle Management (ILM)
  2. The evolving relationship between compliance and social media
  3. ECM goes viral
  4. Realistic retention
  5. Mainstream Enterprise 2.0
  6. Mid-tier ECM steps up to the plate
  7. SharePoint decision time

Enterprise CMS Will Never Be The Same: 2012 Enterprise CMS Trends, Part 2

Joe Shepley (@joeshepley): Last post, I began looking at my picks for noteworthy enterprise CMS 2012 trends:

  1. The rise of Information Lifecycle Management (ILM)
  2. The evolving relationship between compliance and social media
  3. ECM goes viral
  4. Realistic retention
  5. Mainstream Enterprise 2.0
  6. Mid-tier ECM steps up to the plate
  7. SharePoint decision time


Enterprise CMS 2012: Massive Disruption or Same Old, Same Old?

Jed Cawthorne (@jedpc): I am not a big fan of making predictions, especially as I have no special powers for seeing into the future, and as such, if you're going to make predictions you need to do it with great wit and aplomb! However, the CMSWire theme for December is (of course) looking to next year and beyond for digital business, focusing on how collaboration, information and customer experience management will change in 2012.

Well, the "experience management" element is well outside of my sphere of expertise, so I will leave that subject well alone, but collaboration and information management I am far more comfortable with, so let's kick some theories around shall we?


Social Business 2012: Say Hello to the Lean (Social & Mobile) Information Workplace

Oscar Berg (@oscarberg): It is impossible to ignore the macro perspective when trying to predict what will happen within the social business and Enterprise 2.0 arena in 2012. With a new financial crisis just around the corner, this time to be caused by several Western nations caving in under unmanageable debts, the threat of such a crisis is already driving the world economy towards a recession. Even though many businesses are still making good profits, they know they have to prepare themselves for less favorable market conditions. I believe social principles and technologies have a key role to play in these preparations.

Unlike the financial crisis in 2008, which came pretty much as a shock, companies actually have some time to prepare themselves for whatever will come during 2012. The goals of such preparations should not only be to survive and endure as a business during a likely upcoming financial crisis and recession, but also to come out of it stronger than the competitors. This will require them to become more agile, innovative and efficient. The times of stability and predictability allowing for long-term planning are history, and it is time for companies to accept and act on that insight.

Growing a Social Business: Social Networks and Mentorship

Len Rosen: Organizations, whether for profit or not, invest in infrastructure and people. Infrastructure requires a one-time investment and occasional refresh. People, on the other hand, continuously cycle through an organization. The experience they gain as they master their jobs represents assets of enormous value. When they leave, the assets vanish unless the organization implements a harvesting program. That’s when a mentorship program within a company proves its worth. Once mentored, new employees prove to be durable, long-term assets, unlikely to leave. We call this type of mentorship B2E (business-to-employee).

Learning Opportunities

The same can be said about B2B (business-to-business) and B2C (business-to-customer) mentorship where organizations work with other businesses and customers. Through mentorship, businesses can inspire and lead within their industry. Through mentorship, businesses can reinforce relationships with existing customers and turn prospective customers into permanent ones. Through social network-based mentoring, businesses can utilize the social aspect and take unstructured data such as casual chats and email exchanges and structure the information to make it useful for learning.

There is no better time than now to implement mentorship programs. Why?

Why User Experience Matters Now More Than Ever

Kevin Conroy (@seattlerooster): As 2011 draws to a close, no doubt it’s been an exciting period for just about all of us in the enterprise solutions space. Tons of promising new products and solutions have emerged from established and newer players, and enterprises themselves are internally embracing the value and importance of collaboration more than ever. 2012 is looking to be an even busier and more dynamic year in our sector, so it’s a perfect time to slam on the brakes and get back to one basic truth.

User experience matters and it matters now more than ever! This is a super obvious statement, yet I have a genuine fear that we as an industry risk sabotaging our own growth and success by overwhelming basic user needs with too many bells, whistles and other distractions that really aren’t important. With so much excitement and innovation taking place, we all need to take a quick breather and remember this most basic of truths.

The Digital Workplace: From Vision to Reality

Martin White (@intranetfocus): The title of this column is also the title of a very good new report from Stephan Schillerwein, Director of Research, Infocentric Research AG. My last column on the probable death of the intranet provoked a lot of comment both on and off this site, which is exactly the purpose of writing this column. This time, I again want to gaze into the future and consider what a digital workplace might look like.

Most of my consulting assignments involve the development of 3 or even 5-year intranet and information management strategies for organizations, which means that in 2012 I am going to have to look out towards 2017. This year, my most interesting assignment was for an international engineering company that scoped out the project from the beginning as the achievement of a digital workplace over a five year period, and not just "an intranet strategy."

David Coleman's 2011 Collaboration Predictions: How Did He Do?

David Coleman (@dcoleman100): While it's always fun to make predictions for what the next year holds, it is rare when someone returns to those predictions to see how the fantasy held up to the reality. That is exactly what David Coleman does with this piece: Reviews his predictions for 2011 with the benefit of hindsight.


About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.


Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

Download App Store
Download google play