Articles
Tag: user experience
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Boosting Productivity in Office 365 Through AI
Introducing artificial intelligence, in the form of chatbots, is an easy way to improve productivity in Office 365.
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The Demographic Your Digital Practices Can't Ignore
Companies will have a distinct competitive advantage if they adopt digital policies that address the needs of older consumers.
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From User to Customer, From Silo to Experience
There has been a shift away from product culture to service culture
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We Must Measure Customer Time
Customers value their time: why doesn't your business?
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A Bad User Experience Will Tank Your Digital Workplace Efforts
A digital workplace that offers a bad user experience can hamper collaboration and get in the way of the work it's meant to facilitate
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Diversity, Polarization and Connectivity
At one level, the web facilitates diversity. At another, it encourages uniformity. Paradox and contradiction seems to be the hallmark of complex, interconnected systems. In politics, the web has allowed those of similar views to flock together. The center struggles as the wings and peripheries bulge.
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How the Power of Simple Helps to Navigate the Buyer Journey
We all agree: the world of business has become increasingly complicated, with a constant flow of new technologies, changing regulations and disruptive competitors. As marketers, we feel the burden of engaging with the inhabitants of this complex, convoluted and often highly confusing world.
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CIOs: Employees Are Your Customers
In today’s hyper-connected digital workplace, business end users have become as important to a company as its customers.
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How to Create a Website That Converts: Key UX for Ecommerce
There are certain ecommerce websites that make their shoppers comfortable, streamline the process and make it easy to buy. Then there are online stores that make visitors wary, are hard to use and don’t inspire trust.
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Poor User Experience Drains Productivity and Your Bottom Line
Organizations have a cost saving opportunity staring them right in the eye — but many are choosing to ignore it. Improving the user experience (UX) of the software deployed across the enterprise offers benefits beyond those you may be aware of.
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Why User Experience Matters – for Customers and Employees
Companies know that at scale, small details can make a big difference. Nowhere is this more obvious than in the realm of design. While some in the C-Suite deride design as superficial, design isn’t just the way something looks.
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How Does Price Affect the 'User' Experience?
It is silo-based thinking to think that there is a set of user experiences and a set of customer experiences. There is only one set of experiences, and every single interaction with the organization contributes to it. I have always disliked the word ‘user.
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CMSWire's Top 10 Customer Experience & Marketing Stories of 2016
If you want to understand the importance of customer experience (CX), just talk to Diane Magers, chair of the Wakefield, Mass.-based Customer Experience Professional Association (CXPA).
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UX Has Taken Center Stage in Product Development: 4 Ways to Get Ahead
We live in a reality in which people are engaged 24/7. What differentiates the best products and services from the rest are the superior experiences they bring to their users. User experience (UX) has taken a pivotal role in product development.
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