Articles
Tag: user experience
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How Design Thinking Can Help Improve Your Organization's Customer Experience
We catch up with experts who discuss the principles of design thinking and how it can help improve customer experience outcomes.
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User Experience Debt Is Sapping Our Productivity
When the gap between an acceptable user experience and the actual user experience increases, the result is user experience debt.
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5 User Interface Mistakes That Drive Customers Away
Front-end developers make five mistakes when it comes to website and app user interfaces.
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Boosting Productivity in Office 365 Through AI
Introducing artificial intelligence, in the form of chatbots, is an easy way to improve productivity in Office 365.
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The Demographic Your Digital Practices Can't Ignore
Companies will have a distinct competitive advantage if they adopt digital policies that address the needs of older consumers.
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From User to Customer, From Silo to Experience
There has been a shift away from product culture to service culture
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We Must Measure Customer Time
Customers value their time: why doesn't your business?
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A Bad User Experience Will Tank Your Digital Workplace Efforts
A digital workplace that offers a bad user experience can hamper collaboration and get in the way of the work it's meant to facilitate
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Diversity, Polarization and Connectivity
At one level, the web facilitates diversity. At another, it encourages uniformity. Paradox and contradiction seems to be the hallmark of complex, interconnected systems. In politics, the web has allowed those of similar views to flock together. The center struggles as the wings and peripheries bulge.
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How the Power of Simple Helps to Navigate the Buyer Journey
We all agree: the world of business has become increasingly complicated, with a constant flow of new technologies, changing regulations and disruptive competitors. As marketers, we feel the burden of engaging with the inhabitants of this complex, convoluted and often highly confusing world.
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CIOs: Employees Are Your Customers
In today’s hyper-connected digital workplace, business end users have become as important to a company as its customers.
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How to Create a Website That Converts: Key UX for Ecommerce
There are certain ecommerce websites that make their shoppers comfortable, streamline the process and make it easy to buy. Then there are online stores that make visitors wary, are hard to use and don’t inspire trust.
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Poor User Experience Drains Productivity and Your Bottom Line
Organizations have a cost saving opportunity staring them right in the eye — but many are choosing to ignore it. Improving the user experience (UX) of the software deployed across the enterprise offers benefits beyond those you may be aware of.
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Why User Experience Matters – for Customers and Employees
Companies know that at scale, small details can make a big difference. Nowhere is this more obvious than in the realm of design. While some in the C-Suite deride design as superficial, design isn’t just the way something looks.
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