Articles
Tag: user experience
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Can We Create Empathy in Others?
It's important to empathize with someone else's experience. But I don't think that's sufficient to be able to make real changes in their experience.
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Customers Can Tell When No Thought Goes Into Product Design
Attention companies: We can tell when you don't have a qualified CX or UX practitioner working there.
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Change Management Is a User Experience Feature
Traditional change management will only get you so far with digital initiatives, but staying focused on two key elements will help.
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Why 'Accessibility' Isn't an Ugly Word
Many still believe accessibility places too many restrictions on the look and feel of a website, that it ruins the design. This is a myth.
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Why Good UX for Internal Customers Matters
When we fail to build a better product for our co-workers, we’re telling them we don’t care.
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Should UX Practitioners Learn to Code?
UX is a unique specialty. Trying to become a unicorn, where you perform tasks beyond UX specialties, doesn't help anyone.
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A Jack-of-All-Trades Job Might Be Setting You Up to Fail
Managers: design a job that can be challenging, but has realistic expectations — and most importantly, can be done by the level of person you intend to hire.
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What Is Privacy UX?
Privacy laws are seemingly popping up everywhere. When will it end?
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The One Question All Start-Ups Must Answer
The best question a startup can ask itself is: Does this product solve real problems for real customers?
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Poor or Flawed UX Research Contributes to Start-Up Failure
Startups who don’t bring in UX researchers are often asking the wrong and often biased questions.
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Why the Digital Workplace Causes Confusion
While more enterprises initiate digital transformation strategies, the ultimate goal is to create a digital workplace. But what is a digital workplace?
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The Dirty Little Secret About UX Master’s Degrees
Does a master's degree really make you a UX master?
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Want Better Customer Experience? Start with Your Employees
Changing the minds, hearts, behaviors and habits of people takes time.
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Do You Need a Short Order Cook or an Interface Scientist?
Before hiring for a design role, you should know the difference between a short order cook and an interface scientist — and which of the two you need.
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