Articles
Tag: user experience
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Inside TikTok's Explosive Growth
It’s difficult to overstate how dominant TikTok's become. Even the analysts are puzzled.
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How to Put Design Thinking Into Action
Design thinking leads to better customer experiences and in turn supports team collaboration. Give it a go.
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4 Ways to Make Your CX 'Sticky'
It makes good business sense to keep your customers coming back. Find out how to do just that with these sticky CX strategies.
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Top Use Cases for AR: Entertain, Educate, Evaluate
Augmented reality goes beyond gaming. You can also use it to create immersive customer experiences and influence your bottom line.
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Evaluating Elon Musk's Plan to Fix Twitter
Alex Roetter, who once ran Twitter engineering, evaluates the feasibility of Musk’s proposals.
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Will Smart Contracts Transform the Economy?
Brands that hop on the smart contract train can discover many bottom-line benefits. Learn about the advantages (and the limitations) of smart contracts.
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Designing Diversity, Inclusion and Accessibility Into Web3
The internet as we currently know it has a few problems and, if we’re not careful, Web3 could make the same mistakes.
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Why Snapchat's Product Is Booming
The company withstood Facebook’s best swing — now it’s growing fast again. Here’s why.
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How Retail Businesses Should Prepare for the Metaverse
Will the metaverse become the future of ecommerce experiences? CX leaders share their thoughts on how the metaverse will alter customer experience.
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5 Ways to Build a CX-First Business Culture
Every decision you make should center around CX. Learn what steps you should take to promote a customer-centric culture within your organization.
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Why Marketers Should Consider the Freemium Business Model
In less than 20 years, freemium has become a revenue-driving business model that brands across the world utilize. Learn how to use freemium to your advantage.
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Metaverse, Web3 to Converge: 4 CX Changes Marketers Can Expect
The CX landscape is bound to change as the metaverse and Web3 converge, bringing about digital-only worlds. Here are four CX shifts marketers can anticipate.
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Web3 and the Barriers to General Adoption and Acceptance
Web3 promises to change the internet as we know it, but right now, most don't know if it's a fad or a revolution. What's stopping people from using it?
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Ratings and Reviews Help Customers Make Smart Buying Decisions
Today's customers base their buying decisions on ratings and reviews. Learn how you can manage this feedback — even if it's negative.
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