Articles
Tag: user experience
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How to Turn Resistant Customers Into Adopters
How can we develop solutions that compel customers to break from the familiar and adopt something better?
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Creating a Slice of Content Services Success
Designing systems, like pies, involves creating layers.
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Observational Customer Research
Companies need a blend of quantitative and qualitative data for a comprehensive view of their customers.
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How Design Thinking Can Help Improve Your Organization's Customer Experience
We catch up with experts who discuss the principles of design thinking and how it can help improve customer experience outcomes.
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User Experience Debt Is Sapping Our Productivity
When the gap between an acceptable user experience and the actual user experience increases, the result is user experience debt.
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5 User Interface Mistakes That Drive Customers Away
Front-end developers make five mistakes when it comes to website and app user interfaces.
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Boosting Productivity in Office 365 Through AI
Introducing artificial intelligence, in the form of chatbots, is an easy way to improve productivity in Office 365.
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The Demographic Your Digital Practices Can't Ignore
Companies will have a distinct competitive advantage if they adopt digital policies that address the needs of older consumers.
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From User to Customer, From Silo to Experience
There has been a shift away from product culture to service culture
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We Must Measure Customer Time
Customers value their time: why doesn't your business?
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A Bad User Experience Will Tank Your Digital Workplace Efforts
A digital workplace that offers a bad user experience can hamper collaboration and get in the way of the work it's meant to facilitate
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Diversity, Polarization and Connectivity
At one level, the web facilitates diversity. At another, it encourages uniformity. Paradox and contradiction seems to be the hallmark of complex, interconnected systems. In politics, the web has allow
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How the Power of Simple Helps to Navigate the Buyer Journey
How can we navigate the business buyer journey from awareness to consideration to decision?
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CIOs: Employees Are Your Customers
In today’s hyper-connected digital workplace, business end users have become as important to a company as its customers. Are your employees engaged and satisfied? Is the technology working for t
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