Latest Call Centers Articles(Page 24)

Kana Adds a Social Network to Its Call Center Toolbox

Technology Can Help Humans Sound Human

Getting Personal with Big Machines

SaaS Support Best Practices: Passive, Proactive and Predictive

Personalized Customer Service From an Unexpected Source

Customer Satisfaction Is Not a Good Indicator of Customer Behavior

SaaS Support Best Practices: The Transparent Model

Is Your CRM System Failing You? 4 Ways to Tell

The Customer Intent Wake Up Call

SaaS Support Best Practices: The Seamless Approach

Jeffrey Bowman on Demographics, Diversity and Reaching Customers

Gabie Boko: Be Bold, Courageous and Creative

Measuring Community Success: More Than Just ROI

Dave Ramsey: On Winning, Losing and Getting Personal

Focus on Customer Convenience and Effort, Not Experience or Satisfaction

Verint Marketing Exec Calls Kana Acquisition a Game Changer

Kana Blends Analytics Into Its Customer Engagement Suite #Connect2014

Want to Understand Your Customers? Talk to Seth Godin

How to Ensure Success in Your Customer's Journey

User Feedback: The Fuel Of The Experience Engine

iPipeline's New Platform Powered by Salesforce1

Customer Service on Stage: 3 Ways to Avoid Brand Failure [Infographic]

Salesforce's Desk.com Embeds Video in Customer Support

So Many Channels - and Customers Still Like the Phone

Omnichannel Service Takes the Whole Company

Here's How to Measure Customer Health

Note to Marketers: We're Not Waiting Any More