Latest Customer Service(Page 150)

How to Think Human in a Digital World

Align Your Online and Offline CX for Bottom Line Results

Personalization is Passé: Embrace Disruptive CX #SugarCon

Augmented Intelligence Helps Sales Teams Evolve

'Microsoft Has Cash to Spend' & Other Theories on the LinkedIn Acquisition

Convert Online Traffic into Showroom Traffic

IBM Tightens Integration With SugarCRM #SugarCon

Do We Really Have to Kidnap the Boss to Build Strong Teams?

Don't Force Your Employees to Learn or Share Knowledge

Microsoft Bids to Acquire LinkedIn for $26.2B

Branding is Bull

Breathe New Life into Your Omnichannel Strategies

These Agencies Excel in UX, New SDL Execs, More

Relationships & Results Before Contracts: How to Win More Business

Chat Bots Are Cool, But Will They Replace Humans?

Lithium Pushes 'Total Community' with Social Tool

On Our Radar: Potentiate

The Good, the Bad, the Ominous: Meeker's Internet Trends Report

Managing Your Channel Partners - & Why Its Worth the Effort

The Trick to Reaching Your Global Customers

Could This Mobile App Help You Get Closer to Your Customers?

Why the Chat App Will Kill the Internet Browser

Identifying the Weak Link in Your CRM Evolution

5 Clear Ways that Communities Drive Business Value

Do You Abandon Your Customers Post-Sale?

These 5 Businesses Rock the Mobile App Experience

Salesforce Enters E-Commerce Space with $2.8B Demandware Buy