Latest Customer Service(Page 204)

For Love of Email: The Strange Story of MailChimp

This Week: The Internet of Things ... Is it Real? Designing for Human Experience and Microsoft's Salvo at Google

Shareholder Vote Against Oracle Pay: What's it Mean?

Can the Dark Mail Alliance Keep Spies Out of Your Inbox?

Facebook Still Way Ahead of Google, Gigya Reports

Social Media Briefs: Snapchat Wins, Facebook Loses, Instagram Gains

Answer My Tweet ... Now, Customers Say

Nexus 5 Officially Launches With Android 4.4 KitKat, Sells Out

Even If You're Not on Forbes 'Most Powerful' List, See Who Is

Digital Marketing Files: Tips for Clear B2B Marketing Messages

How Marketers Get Smarter about Customer Experience Management

Chief Customer Experience Officers Challenged by Security, Generation Gap

ForeSee Touts All-In-One Customer Experience Analytics Platform

WordPress 3.7 Released with Automated Updates

Mixpanel Debuts Mobile In-App Survey Platform

Using Case Management to Boost Customer Service

DevOps Practitioners: Practice What You Preach

BlackBerry Attracts 20M New BBM Users on iOS and Android in a Week

How to Handle Negative Brand Perceptions on Social Media

Office 365 Gets Social CRM with Nimble Integration, Passes 2M Subscriber Mark

Design Better Customer Experiences By Measuring Human Performance

Nokia Back in Smartphone Game with 8.8 Million Units Sold in Q3

Apple Releases Strong Q4 Earnings on the Back of iPhone 5S Sales

Adobe Social Media Report: Huge Gains for Facebook, Twitter Ads

How Marketers Can Capitalize on the Coming Internet of Things

Content Strategy: Let's Talk about Content Governance

Maximize Social Marketing with Online Communities