Latest Customer Service(Page 211)

Gartner MQ For Horizontal Portals: IBM, Microsoft, Oracle Lead + 8 Emerging Trends

iOS 7 Meets Real Users Ahead of the iPhone 5S Launch

Can Movable Type Really Make a Comeback?

Real-Time Marketing Partnership: Webtrends, ExactTarget Team Up

Adobe Creative Cloud Reaches One Million Subscribers, Announces Entry to Hardware Market in 2014

Brandwatch Vizia: Your Customizable Social Media Command Center

How to Break Free From Big Data Analysis Paralysis

Next IT Releases Next Gen of Virtual Assistant, Designed for Live Chat Handoffs

Adobe Puts Dynamic Tag Management in the Marketing Cloud

It's Not Big Data - It's Smart Data

Want to Capture Customers' Attention? Act Like a Media Company

Acquia: Just Another Cloud Hosting Provider? Think Again

Bing Ups the Search Engine Ante with Smarter Searches, Updated Design

iPhone and iPad Users' Upgrade Tips for the Arrival of iOS 7

How Can Big Data Improve the Customer Experience? [Infographic]

Measure The Real Impact of Online Video

Is a Smartwatch Really a Smart Idea?

Google Buys Bump Video + File Sharing App

inContact's Newest Release for Customer Service Engagement is Personal

How 'Quote-to-Cash' Might Cause the Dinosaurs of Enterprise Software to Dance

Social Media Marketing: How Big Data is Changing Everything

CXM: How Much Information Should You Give Customers Online?

Got Content? Startup BrightInfo Offers a Lightweight Recommendation Engine

Adobe, Major Magazines Release New Industry-Standard for Digital Readership

Social Media Campaigns: Lots to 'Like' About True Fan Engagement #SMWA

This Week: How to Win as a Digital Marketer + The Documentum Slam Dunk

Social Media Engagement Fit for a King #SMWA