Latest Customer Service(Page 217)

Chipotle's Fake Tweets: Social Brilliance or Dud?

Windows Phone App for YouTube, After Several False Starts, Is Now Out

What is Influencer Marketing? Mark Fidelman, CEO at Evolve, Fills Us In

Incorporating the Customer Voice in Content

Oracle Releases WebCenter Sites with Search, Video Updates

Latest Mobile Sales Figures See Microsoft Overtake BlackBerry For No. 3

BroadVision Partners with SugarCRM, Connecting Social Business and CRM Platforms

Facebook Exchange Newsfeed Ads Outperform Sidebar Ads [Infographic]

Facebook Acquires Mobile Technologies' Speech Recognition Software

Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World

Content Marketing for B2B and B2C: More Alike than Unalike

Topsy Launches New Social Data API

IBM, SAP + Adobe Lead in Gartner MQ for Mobile Apps Development

Google Recommends Mobile Websites Load in One Second or Less

Forrester: Businesses Still Struggle with Social Media

Create Salesforce Leads from Business Cards with FullContact App

Business Process Management + Social + Mobile = Recipe for Effective Customer Experience

BlackBerry Looking At Its Company Options, Sale Possible

How Service Providers Help Drive Successful Customer Experience Implementations

Apple Reported to be Unveiling Next iPhone, iPad on 10 September

This Week: Surviving the Content Marketing Explosion + SharePoint Cloud vs. On Premises

From Web Content to Customer Experience Management, and Those Who Help You Get There

Secure Email Provider Linked to Edward Snowden Shuts Down

It's Pinterest's Birthday: A Look Back at the Content Sharing Network

Google Maps Set to Display Ads

Social Media Briefs: Social Flows Internally, EveryoneSocial Focuses on Employees

Dachis Group Debuts Real Time Marketing