Latest Customer Service(Page 74)

How Predictive and Prescriptive Analytics Improve the Call Center Experience

Qualtrics Announces Upcoming Release of Experience ID

Gushup Acquires Dotgo to Extend Conversational Messsaging Capabilities

Moz Releases SEO Tool, Blueshift Updates Customer Data Platform & More CX News

So What Exactly is Journey Orchestration?

Sprinklr Announces Sprinklr Modern Care

Improving Employee Experiences Starts With Better Communication

NielsenIQ Set to Acquire Rakuten Intelligence Data Impact

Achievers Launches a New Employee Experience Platform

CMO Succession Planning: A Guide to Creating a Leadership Pipeline

Strategic Planning in the Agile Era

Microsoft Releases New Employee Experience Assessment Tool

Influence From Afar: As Easy as Saying 'Ahoy Matey!'

Digital Transformation Goes Nowhere Without Leadership Buy-In

How Much Customer Data Should You Collect? Sometimes Less Is More

Where to Look for New Customer Experience Talent and Leadership

Successful Companies Offer Engagement, Not Employee Surveillance

Optimove Obtains $75M to Scale Customer Journeys and Personalization

Freshworks Debuts IPO, Optimizely Launches Data Core Service & More CX News

CIOs Share Their Digital Transformation & Employee Retention Strategies

Unforgettable Customer Experiences Share a Common Trait: Authenticity

Oracle Announces New Automated Lead Generation and Qualification Solution

Learning From Digital Transformation Failures

The Highest Paid Privacy Professional Roles in 2021

EX and CX Come Down to the Same Thing: Put the Person First

The Cure for Burnout Is Not Self-Care

Providing Customer Experience While Maintaining Customer Expectations