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Most firms still fall far short of excellent, or even good, mobile CX.
While not exactly a technology skeptic, let's just say I approach any promises of big change with a big grain of salt.
Business leaders must invest time and resources toward careful deployment of AI applications across the entire enterprise.
What if the cost of complying with GDPR exceeded the fines?
Zoho adding AI to it's productivity platform, Slack works to make integrations easier and more valuable, Google Docs adds new API, and more DW news.