Call Center Management Systems

[20]

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support oriented make use of technologies like automatic call distribution, interactive voice response (IVR) and skills based routing.

Featured Products
  • Ingeniux CMS

    Ingeniux CMS

    by INGENIUX

    Ingeniux CMS is a modern web content and digital experience management platform. Its agile content management approach supports the delivery of content to websites, online communities, mobile apps, web applications, intranets and extranets, and more....

    > View Details...
  • Agility CMS

    Agility CMS

    by AGILITY INC.

    Agility CMS offers a cloud based system for managing content based on simplicity of use for non technical users. It features a browser based interface, extendability via APIs, and integrations with systems like Adobe SiteCatalyst, Brightcove and Doub...

    > View Details...
  • Acquia Digital Experience Platform

    Acquia Digital Experience Platform

    by ACQUIA

    With the Acquia Platform, organizations can realize the vision of personalized, contextual and real-time customer engagement for the right person, at the right time, on the right device.

    > View Details...
  • Digital Asset Management

    Digital Asset Management

    by NUXEO

    A digital and media asset management system with features including asset capture, automatic metadata extraction, video storyboarding, flexible content model and support for a broad range of file types.

    > View Details...

Filter By

Delivery Model

Software License

Market Segment

  • Coztel

    by COZTEL

    Coztel is a complete solution for call centers including hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads to connect with customers through e-mails, SMS, web chat, live chat and social media. View details

    Primary Use Case
    Hosted Pbx
    License
    Commercial
    Deployment
    SaaS

  • Tagove

    by TAGOVE

    Tagove is a platform for businesses to provide live video chat, voice call, text chat software with screen sharing and co-browsing solution with in a website. It also provides live call recording, speech recognition, instant file share, call center s... View details

    Primary Use Case
    Live Chat Software
    License
    Commercial
    Deployment
    SaaS

Add a Product  

Suggest a Product

1 2 3