Call Center Management Systems

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Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support oriented make use of technologies like automatic call distribution, interactive voice response (IVR) and skills based routing.

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  • Coztel

    by COZTEL

    Coztel is a complete solution for call centers including hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads to connect with customers through e-mails, SMS, web chat, live chat and social media. View details

    Primary Use Case
    Hosted Pbx
    License
    Commercial
    Deployment
    SaaS

  • Tagove

    by TAGOVE

    Tagove is a platform for businesses to provide live video chat, voice call, text chat software with screen sharing and co-browsing solution with in a website. It also provides live call recording, speech recognition, instant file share, call center s... View details

    Primary Use Case
    Live Chat Software
    License
    Commercial
    Deployment
    SaaS

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