Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Primary Use Cases
Cloud Contact Center.
Now is the time to shift from growing customer loyalty to showing loyalty to your customers.
The next frontier of 'content in context' is to automate combining data and content into a seamless, conversational communication.
Many large marketing platforms make the mistake of forcing people into their own, predefined user experience patterns. There's a better way.