Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Product Details
- Product
- Bright Pattern
- Company
- Bright Pattern
- HQ Location
- United States
- Year Founded
- 2010
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Cloud Contact Center.
Related News
-
Jul 20
Delivering Quality Customer Experience When Agents Work From Home
When COVID-19 forced offices worldwide to shut down, contact centers had to quickly adapt. Continue reading...
-
Jul 15
Don't Make These Common Self-Service Customer Experience Mistakes
Many companies are turning to self-service to provide a better customer experience at a lower cost. In fact, a report by Customer Contact Week Digital found that 91% of organizations identify web self-service as a relevant investment focus. Continue reading...
-
Jul 13
The Pandemic Is Changing How Consumers Feel About AI in CX
Business looks significantly different today than it did just a few months ago. While the impact of the pandemic on enterprise operations and strategies has varied dramatically across industries, one thing has remained consistent: consumers are changing the way they engage with brands. Continue...Read more
