Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Product Details
- Product
- Bright Pattern
- Company
- Bright Pattern
- HQ Location
- United States
- Year Founded
- 2010
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Cloud Contact Center.
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