Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Primary Use Cases
Cloud Contact Center.
CMSWire's top stories, events and resources from the week of February 11-15, 2019
The conversation will soon stop revolving around whether you should use AI and ML and will be about whether you were an early or late-adopter.
AI capabilities are being effectively leveraged in the enterprise space now. Welcome to the future of work! Are you ready?