Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Primary Use Cases
Cloud Contact Center.
Today is only the start of your road to compliance. Here are two factors which should come next in your GDPR strategy.
Treat the Privacy Shield framework as a roadmap to start on GDPR compliance, not an end in and of itself.
Too many organizations are sending panicked, re-consent campaigns in light of GDPR. There are other ways to comply.