Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Product Details
- Product
- Bright Pattern
- Company
- Bright Pattern
- HQ Location
- United States
- Year Founded
- 2010
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Cloud Contact Center.
Related News
-
May 20
Microsoft Debuts Viva Goals, Google Revisits Classic Sites Shutdown Timeline, More News
Microsoft puts Ally.io buy to work in Viva, Google pushes back Classic Sites shutdown (again), Miro overhauls its developer platform and more news. Continue reading...
-
May 20
Tableau Introduces Tableau Cloud, Oracle Updates Oracle Service, More CX News
Tableau unveils publicly shared dashboards, Quantum Metrics offers up more CX data, Pega partners with Celebrus for AI-backed CDP offerings and more news. Continue reading...
-
May 20
The Speed of Work Today: More, Faster, Now
The dizzying array of communication tools we use in the workplace has led to unprecedented levels of information overload. Is more technology the answer? Continue reading...
