Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Primary Use Cases
Cloud Contact Center.
NICE Systems debuts CX platform powered by OpenAI's ChatGPT, Gainsight and Productboard partner up, VIQ-ASR is released, more CX news. Continue reading...
Here’s how modern technology can solve common CX frustrations and create a better result for both brands and customers. Continue reading...
Strong customer experience leads to business growth, but it’s up to CX leaders to tell the right story. Continue reading...