Bright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Product Details
- Product
- Bright Pattern
- Company
- Bright Pattern
- HQ Location
- United States
- Year Founded
- 2010
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Cloud Contact Center.
Related News
-
Apr 13
David Paul: The Yield of User Enablement
TRC's David Paul shares where he sees IT focusing in the future, moving to a proactive IT stance and why it all comes down to problem solving. Continue reading...
-
Apr 13
3 Customer Trends AI Can Spot Before Marketing
Machines and humans can make for a powerful marketing combination. Make sure you’re partnering with your data to experience the fullest benefit. Continue reading...
-
Apr 13
The Two Sides of the 'New Normal'
As we think strategically about where technology is leading us, we need to envision both the benefits and iniquities it is creating in “the new normal.” Continue reading...