Genesys
Genesys is a global provider of cloud-based customer experience (CX) and contact center (CCaaS) solutions.
Its primary customers include organizations in industries such as banking, healthcare, retail, insurance and government. These organizations use Genesys solutions to enhance customer loyalty, improve business outcomes and optimize workforce engagement. The company's offerings support both customers and employees by improving interactions and creating seamless experiences.
Company Info
- HQ Location
- United States
- Year Founded
- 1990
- Employees
- 10000
- Website
- https://www.genesys.com/
Products by Genesys
Company Headquarters
Related News
-
Dec 18
The End of the Click: The First Touchpoint Is No Longer Your Website
In an AI-driven web, customers meet your brand inside a model long before they land on a page. Continue reading...
-
Dec 17
Customers Aren’t Shopping Your Category — Stop Pretending They Are
Most switching happens only after a shock. Until then, advertising competes against inertia, habit and the desire not to think. Continue reading...
-
Dec 17
Is Trust the Metric That Matters Most in CX?
For us, yes. And you do that by listening at scale. Continue reading...
-
Dec 17
Beehiiv Launches Automations v3 Workflow Builder for Publishers
The newsletter platform's update delivers behavior-based triggers and redesigned dashboards to help creators track subscriber journeys. Continue reading...
-
Dec 17
3 CX Leadership Moves That Matter More as AI Scales
AI is table stakes. Standing out requires cross-industry thinking, frontline agility and knowing when tech must step aside. Continue reading...