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NiCE CXone Mpower
by NICECXone Mpower is NICE's cloud-native contact center / call center platform (CCaaS) . The product supports inbound and outbound interactions, multiple communication channels, AI-assisted automation, workforce management and integration with third-party... View details
- Primary Use Case
- Contact Center as a Service
- License
- Commercial
- Deployment
- SaaS
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BeAnywhere Support Express
by BEANYWHEREBeAnywhere Support Express is a Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring. Product Profile... View details
- Primary Use Case
- Remote Support.
- License
- Commercial
- Deployment
- SaaS
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Bright Pattern
by BRIGHT PATTERNBright Pattern provides a cloud-based contact center and customer experience management platform.The SaaS solution supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as... View details
- Primary Use Case
- Cloud Contact Center.
- License
- Commercial
- Deployment
- SaaS
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CallHippo
by BUENO TECHNOLOGIES LLC.CallHippo is a VoIP-based virtual phone system which allows startups and businesses to get local and toll-free numbers instantly from over 50 countries around the world. With its easy to use interface and robust backend architecture, any business can... View details
- Primary Use Case
- toll-free numbers
- License
- Commercial
- Deployment
- SaaS
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Clarity Connect
by CLARITY CONSULTINGClarity Connect is a contact center software designed exclusively and native to Skype for Business. This cloud-managed software can deploy a contact center for Office 365 or for a cloud-hosted or on-premises installation of Skype for Business. View details
- Primary Use Case
- Skype for Business
- License
- Commercial
- Deployment
- SaaS, On-Premise
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Cloud Contact Center Platform
by INCONTACT, INC.Cloud Contact Center Platform is a cloud-based platform for call centers offering T1, VoIP, direct inward dialing, telephone direct marketing, public switched telephone network, and toll-free calling options. View details
- License
- Commercial
- Deployment
- SaaS
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CloudTalk
by CLOUDTALKCloudTalk is a VoIP phone system built for modern companies. 2,500+ businesses like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best-rated telephony solutions. Simplify the lives of your sales and customer... View details
- Primary Use Case
- cloud-based call center software, VoIP, call quality, telephony solutions
- License
- Commercial
- Deployment
- SaaS
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Contact Center: Enterprise
by ENGHOUSE SYSTEMS LIMITEDContact Center: Enterprise (formerly Syntellect Customer Interaction Management (CIM)) is a management engine that allows for full control over a universal queue of customer interactions of all types, including telephone and IVR, voice mail, email,... View details
- License
- Commercial
- Deployment
- SaaS
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Coztel
by COZTELCoztel is a complete solution for call centers including hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads to connect with customers through e-mails, SMS, web chat, live chat and social media. View details
- Primary Use Case
- Hosted Pbx
- License
- Commercial
- Deployment
- SaaS
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CrazyCall
by CRAZYCALLCrazyCall helps contact centers and sales teams boost the performance of their outbound and inbound projects. View details
- Primary Use Case
- telecommunication, software, customer service, inbound calls, customer support, customer satisfaction
- License
- Commercial
- Deployment
- SaaS
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Deskero
by DESKERODeskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. View details
- Primary Use Case
- Help desk
- License
- Commercial
- Deployment
- SaaS
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DeskMoz
by DESKMOZDeskMoz is a pioneer in providing live chat agents services. It has a team of more than 100 experts for the client's desk needs with 24×7 live chat operators, email management service and tickets-management. View details
- Primary Use Case
- customer support
- License
- Commercial
- Deployment
- On-Premise
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Five9 Call Center Software
by FIVE9Five9 Call Center Software provides call centers with IVR, speech recognition and workforce management systems. View details
- License
- Commercial
- Deployment
- SaaS
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Happyfox
by HAPPYFOX INCHappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It... View details
- Primary Use Case
- Help-desk. Customer Support software.
- License
- Commercial
- Deployment
- SaaS
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lgoritmsolutions
by LGORITHM SOLUTIONSLgorithm Solutions is transforming organizations by offering end to end unified communication solutions, automatic call distribution & call center solutions, Field sales management, mobility solutions and many more. The voice, GPS solutions, strong... View details
- Primary Use Case
- Unified Communications, Predictive dialing, Hardware, BPO consulting, VOIP & ISP
- License
- Commercial
- Deployment
- SaaS
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Live Chat Agents
by LIVE CHAT OPERATORSLive Chat Agents are a team of experienced chat agents who provide chat support service in almost all types of industries. Its chat agent support is available 24x7 for the client's website. View details
- Primary Use Case
- online chat agent
- License
- Commercial
- Deployment
- On-Premise
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Primodialler
by PRIMODIALLERIt is an all-in-one cloud contact center with a VoIP PBX software. Its deploy provides tailored layouts for all businesses, from small companies to corporations and everything in between. View details
- Primary Use Case
- hosted cloud services
- License
- Commercial
- Deployment
- SaaS
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Service Cloud
by SALESFORCEService Cloud is a solution for call center-like companies that enables them to create and track cases coming in, and automatically route and escalate what’s important. View details
- License
- Commercial
- Deployment
- SaaS
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Symon Enterprise Server
by RMG NETWORKSRMG Networks' SymonEnterprise Server is a consolidated real-time infrastructure monitoring, collection and distribution solution for the enterprise capable of addressing standard and custom requirements. The server provides flexible data collection... View details
- Primary Use Case
- Intelligent Contact Center
- License
- Commercial
- Deployment
- On-Premise
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Tagove
by TAGOVETagove is a platform for businesses to provide live video chat, voice call, text chat software with screen sharing and co-browsing solution with in a website. It also provides live call recording, speech recognition, instant file share, call center... View details
- Primary Use Case
- Live Chat Software
- License
- Commercial
- Deployment
- SaaS
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UiPath Robotic Process Automation
by UIPATHDesigned for advanced automation of complex business processes, UiPath helps users automate content migration. It supports Excel and provides SAP and Citrix integration, data entry and automation on any web or desktop application. View details
- Primary Use Case
- Robotic Process Automation
- License
- Commercial
- Deployment
- On-Premise
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Visualyzr
by INNOEYE TECHNOLOGIESVisualyzr is a customer experience management platform that turns IVR (Interactive Voice Response) into Visual IVR. Some of Visualyzr's features include: Viewing information during call, Enter/Upload data rather than speaking, Historical... View details
- Primary Use Case
- Interactive Voice Response. Customer Support.
- License
- Commercial
- Deployment
- SaaS
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Voxtron Contact Centre
by VOXTRON MIDDLE EASTVoxtron, experts on delivering top-notch customer engagement optimization solutions such as contact center software solutions (IVR, VCC, Auto dallier, Self-service), CRM, Vernit WFO, Aptean Compliance Solutions, ERP, Chatbot, RPA, CX Engage. View details
- Primary Use Case
- Multimedia Contact Center, IVR, Voice Recording, Professional Call Center Headsets and Social Media Monitoring
- License
- Commercial
- Deployment
- On-Premise
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Zendesk
by ZENDESK, INC.Zendesk is a Web based customer support tool that allows companies to provide assistance to their users. View details
- License
- Commercial
- Deployment
- SaaS