Genesys Contact Center is a platform that can integrate with multiple PBX/IP telephony environments. It allows to manage the entire life cycle of any customer interaction handled by the customer service organization.
Product Details
- Product
- Genesys Contact Center
- Company
- Generis Corp
- HQ Location
- United States
- Year Founded
- 1997
- License
- Commercial
- Deployment
- SaaS
Tags
Also from Generis Corp
Related News
-
Sep 5
Is It Digital Transformation 3.0 or AI Transformation 1.0?
From monologues to dialogues, AI enables businesses to shift customer experience toward real-time intent, context, and conversational engagement. Continue reading...
-
Sep 5
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
In fresh U.S. statistics on AI-driven customer experience, personalization shines brightest, but transparency risks loom large. Continue reading...
-
Sep 4
Why Great CMOs Act Like Orchestrators, Not Megaphones
Influence, orchestration and alignment: the new playbook for B2B marketing leaders. Continue reading...
