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Customer Engagement, Chat & Commenting Systems

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Customer engagement often refers to online community websites or branded forums serving as FAQs or customer support sites. They sometimes have a large amount of user generated content (UGC), and perhaps a chat system in place to help contacting customer support. Commenting systems are similar in that the page owner can dialogue back and forth with visitors on a wide variety of page types.

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  • Acquire

    Acquire

    by ACQUIRE

    Acquire is customer service and support software that provides users with a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes. The platform is equipped with a full range of tool sets i... View details

    Tagged
    Primary Use Case
    Live chat software, Live video chat, co-browsing, chatbots, and screen sharing
    License
    Commercial
    Deployment
    SaaS

  • Ameyo

    Ameyo

    by AMEYO

    Ameyo is a customer engagement hub that delivers omnichannel experience across multiple touch-points. View details

    Tagged
    Primary Use Case
    Customer Interaction Management
    License
    Commercial
    Deployment
    On-Premise

  • Conversocial

    Conversocial

    by CONVERSOCIAL

    Conversocial helps contact centers handle high-volume customer service through social media in the most efficient and secure way. It can cut through the noise of social media to automatically identify and prioritize customer service issues, with natu... View details

    Tagged
    Primary Use Case
    enables businesses to manage social media as a large-scale customer service channel
    License
    Commercial
    Deployment
    SaaS

  • Disqus

    Disqus

    by DISQUS, INC.

    Disqus is an online discussion and commenting service for websites and online communities that uses a networked platform. It includes social integration, social networking, user profiles, spam and moderation tools, analytics, email notifications, and... View details

    Tagged
    License
    Commercial
    Deployment
    SaaS, On-Premise

  • Free Call

    Free Call

    by FREE CALL, INC.

    Free Call allows its clients' site visitors to phone or message them for free straight to their mobile or landline. It also features dashboard for tracking call history, call recording for training and team building exercises and phone hyperlink for ... View details

    Tagged
    Primary Use Case
    customer support
    License
    Commercial
    Deployment
    SaaS

  • Kezmo

    Kezmo

    by ORANGELOOPS

    Kezmo is an enterprise chat and collaboration platform for companies concerned about security in the cloud and a need to manage international teams. It was designed to enable a frictionless passage from agile messaging to structured content. View details

    Tagged
    Primary Use Case
    enterprise collaboration
    License
    Commercial
    Deployment
    SaaS, On-Premise

  • MaritzCX

    MaritzCX

    by MARITZCX

    MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strateg... View details

    Tagged
    Primary Use Case
    customer satisfaction research, customer experience measurement, software, linkage, voice of customer, segmentation, customer-centric operations, retention, and loyalty research
    License
    Commercial
    Deployment
    SaaS, On-Premise

  • Metype

    Metype

    by QUINTYPE TECHNOLOGIES

    Metype – A complete engagement solution for your website. It keeps your audience hooked by allowing rich media comments and reactions in real time, sharing options across social media channels like facebook, twitter, etc., and moderate spam comments. View details

    Tagged
    Primary Use Case
    audience engagement solution, live feed widgets, commenting tool, real-time conversations, moderate spam comments, 150 language support, auto spam detection, sharing option on social media channels
    License
    Commercial
    Deployment
    SaaS

  • Moxie Live Chat

    Moxie Live Chat

    by MOXIE SOFTWARE

    Moxie Live Chat is a tool for communication between customer and service/sales agents on the website on desktop or mobile. Key features include text dialogue, co-browsing, productivity tools, and supervisory functions, among others. View details

    Tagged
    Primary Use Case
    Live Chat Software
    License
    Commercial
    Deployment
    SaaS

  • RepuGen

    RepuGen

    by REPUGEN

    RepuGen is an online healthcare reputation management and patient satisfaction software for medical practices and groups, hospitals and individual physicians. The software helps nurturing patient relationships and drive your patients to post genuine ... View details

    Tagged
    Primary Use Case
    Online Reputation Management, Customer Feedback, Feedback monitoring, Online review monitoring, Customer Review Management, Reputation Development, patient sentiment analysis, and patient satisfaction monitoring
    License
    Commercial
    Deployment
    SaaS

  • SurveyCrest

    SurveyCrest

    by SURVEYCREST

    SurveyCrest is a survey that helps small and medium sized businesses gather insight and customer feedback to make informed decisions. Its Web based survey/form creation and publishing tools are intelligent enough to allow capturing and analysis of al... View details

    Tagged
    Primary Use Case
    Customer Satisfaction Survey
    License
    Open Source
    Deployment
    On-Premise

  • Survicate

    Survicate

    by SURVICATE

    Survicate is an all-in-one customer feedback tool designed for Small and Midsize Business. It offers 5 solutions: targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. View details

    Tagged
    Primary Use Case
    Customer Feedback
    License
    Commercial
    Deployment
    SaaS

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