CogniCor is the provider of automated cognitive customer interaction solution. The patent-pending technology minimizes the need for human intervention in resolving customer queries for service sector companies (Banking, Telecoms, insurance, airlines, e-commerce).
- HQ Location
- United States
- Year Founded
Every customer hits a roadblock at some point, forcing them to make a quick decision. It’s how businesses react that separates the winners and losers.
A characteristic of successful companies today is they embrace technology AND human potential, combine emotional intelligence with data.
How to maintain, or, better yet, improve CX through the acquisition process and when the organizations are merged.
You have to work pretty hard to turn a brand advocate into a brand detractor, but that's what happened here.
Supported by the most advanced technology on the back end, a conversational experience is an easy and conversant exchange between customer and company.