CogniCor is the provider of automated cognitive customer interaction solution. The patent-pending technology minimizes the need for human intervention in resolving customer queries for service sector companies (Banking, Telecoms, insurance, airlines, e-commerce).
- HQ Location
- United States
- Year Founded
Technical documentation plays a larger role in the customer journey — pre and post purchase — than most businesses currently account for.
Customer-facing platforms use analytics all the time to improve customer experiences. Why not do the same with your internal systems?
Customer service is consistently the least valued area of a business. Why? Because businesses still do not value their customers.
Millennials are looking for convenience, and rigid product and service verticals are failing to provide them with that.
If a chatbot is able to provide truly useful information, people are increasingly willing to interact with them.