Vanilla Forums is community forum software in the cloud. They specialize in Online community experience. Vanilla Forums is a privately held company based in Montreal Canada and was founded in 2009.
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AI isn’t always perfect, and sometimes it makes some truly bad "decisions."
With your data in order, customer data available where needed, and automation enabling meaningful interactions, your run-of-the-mill CX becomes meaningful CX.
Information aggregation shouldn't be a problem. Using search-based applications to provide integration is entirely possible.
Clayton Christensen. Jack Welch. James Lipton. We recently lost these three leaders, yet they can each offer us inspiration at a time when we could use it.
Companies that have seen a positive revenue growth collect more CX data. But harvesting data is not enough. Here is where enterprises need to invest.