Acquire is customer service and support software that provides users with a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes.
The platform is equipped with a full range of tool sets including live chat, customer profile management, chatbots, co-browsing capabilities, and video and voice call functionality.
Primary Use Cases
Live chat software, Live video chat, co-browsing, chatbots, and screen sharing
Over the coming years, customer support professionals will be equipped to better assist customers through a combination of improved technology and soft skills.
The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls.
Every customer hits a roadblock at some point, forcing them to make a quick decision. It’s how businesses react that separates the winners and losers.