Acquire is customer service and support software that provides users with a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes.
The platform is equipped with a full range of tool sets including live chat, customer profile management, chatbots, co-browsing capabilities, and video and voice call functionality.
Primary Use Cases
Live chat software, Live video chat, co-browsing, chatbots, and screen sharing
You have to work pretty hard to turn a brand advocate into a brand detractor, but that's what happened here.
Supported by the most advanced technology on the back end, a conversational experience is an easy and conversant exchange between customer and company.
Technology is definitely a big part of customer experience, but it's only one third of the equation.