Conversocial provides social customer care software for prioritizing conversations, workflow management and analytcs. It allows agents to have conversations with customers and help re engage them before it's too late. It serves the technology, retail, and ecommerce industries.
- HQ Location
- United States
- Year Founded
People have grown accustomed to companies offering them personalized experiences — so much so that they have begun to expect it as the norm. Indeed, in a recent report titled “The AI Revolution,” Salesforce Research reports that 51 percent of consumers and 75 percent of busines...Read more
Chat bots aren’t bad news for customer service, but if you leave important human touch points entirely in the hands of AI and machine learning, problems will arise. The biggest drop in the American Customer Satisfaction Index since the mid-90s happened between 2013 and 2015, suggest...Read more
Liveops is adding to its collection of training services today with a new customizable distance learning program for contact center workers called Skill Builder. Continue reading...
If you’ve ever had a problem with a product, there’s a good chance you picked up the phone and called customer support. Continue reading...
There was once a company whose packaging was notoriously difficult to open. In fact, a TV program had a competition where it offered a prize for anybody who could open the package without spilling the contents. Nobody won the prize. Why would an organization do that? Internal efficiency. Cont...Read more