Conversocial helps contact centers handle high-volume customer service through social media in the most efficient and secure way. It can cut through the noise of social media to automatically identify and prioritize customer service issues, with natural language processing that adjusts to specific industry needs.
Customizable workflows and permissions are designed to scale up to large teams of agents and managers, with an intuitive interface that’s easy to learn and use, with the ability to fully integrate into the contact center. Real-time tools and analytics enable managers to track customer service performance and agent productivity.
We are designed for rapid implementation. As a result, our clients are able to immediately manage the growing volume of customer service conversations taking place over social in the most efficient and cost effective way.
Product Details
- Product
- Conversocial
- Company
- Conversocial
- HQ Location
- United States
- Year Founded
- 2010
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
enables businesses to manage social media as a large-scale customer service channel
Related News
-
Jun 1
What Is Customer Effort Score (CES)? Definition, Benchmarks and How to Improve It
Learn how to calculate CES, interpret industry benchmarks and build low-effort experiences that reduce churn and strengthen customer loyalty. Continue reading...
-
May 29
What Saves Money on Every Interaction but Costs You the Customer?
You guessed it. AI. A chatbot that fails to solve customer problems may create more financial risk than operational savings. Continue reading...
-
May 29
How CMOs Can Defend Marketing Budgets in the AI Era
The 5 A's framework helps marketing leaders align with CFOs, prove ROI and protect growth investments. Continue reading...
