Products tagged customer service .
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Brand Embassy
by BRAND EMBASSY LTD.Brand Embassy is a customer care platform that helps companies to identify and easily engage with dissatisfied customers across social media. It is a CRM solution software that uses smart business rules to automatically prioritize incoming requests b... View details
- Primary Use Case
- Social CRM
- License
- Commercial
- Deployment
- SaaS
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Cognitive Virtual Agent
by COGNICOR TECHNOLOGIESCIRA (Cognicor Intelligent Response Automation) is a cognitive chatbot creation and maintenance platform (patent pending) based on state-of-the-art artificial intelligence technology. It combines the power of Natural Language Processing (NLP) and Lea... View details
- Primary Use Case
- Artificial Intelligence, Customer Service, Enterprise SaaS, and Customer Experience
- License
- Commercial
- Deployment
- SaaS, On-Premise
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Conversocial
by CONVERSOCIALConversocial helps contact centers handle high-volume customer service through social media in the most efficient and secure way. It can cut through the noise of social media to automatically identify and prioritize customer service issues, with natu... View details
- Primary Use Case
- enables businesses to manage social media as a large-scale customer service channel
- License
- Commercial
- Deployment
- SaaS
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Coztel
by COZTELCoztel is a complete solution for call centers including hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads to connect with customers through e-mails, SMS, web chat, live chat and social media. View details
- Primary Use Case
- Hosted Pbx
- License
- Commercial
- Deployment
- SaaS
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CrazyCall
by CRAZYCALLCrazyCall helps contact centers and sales teams boost the performance of their outbound and inbound projects. View details
- Primary Use Case
- telecommunication, software, customer service, inbound calls, customer support, customer satisfaction
- License
- Commercial
- Deployment
- SaaS
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Deskero
by DESKERODeskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. View details
- Primary Use Case
- Help desk
- License
- Commercial
- Deployment
- SaaS
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Happyfox
by HAPPYFOX INCHappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provi... View details
- Primary Use Case
- Help-desk. Customer Support software.
- License
- Commercial
- Deployment
- SaaS
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Visualyzr
by INNOEYE TECHNOLOGIESVisualyzr is a customer experience management platform that turns IVR (Interactive Voice Response) into Visual IVR. Some of Visualyzr's features include: Viewing information during call, Enter/Upload data rather than speaking, Historical interact... View details
- Primary Use Case
- Interactive Voice Response. Customer Support.
- License
- Commercial
- Deployment
- SaaS
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Zendesk
by ZENDESK, INC.Zendesk is a Web based customer support tool that allows companies to provide assistance to their users. View details
- License
- Commercial
- Deployment
- SaaS