Coztel is a complete solution for call centers including hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads to connect with customers through e-mails, SMS, web chat, live chat and social media.
Primary Use Cases
The long tail of legacy technology in most organizations cannot be ignored. Modernization and replacement must be a strategic priority, not an afterthought.
CX professionals should double down on customer success, prepare for customer master data management and look for changes in marketing automation in 2020.
The best way to prepare for trends yet to come is to take stock of those that have already emerged and understand which among them have the most staying power.