Featured Products
  • Sitecore Digital Experience Platform

    Sitecore Digital Experience Platform

    by SITECORE

    Sitecore's Digital Experience Platform is a composable, SaaS-enabled solution that allows organizations to select the capabilities they need and scale over time. The platform is designed to integrate content, data and commerce while supporting...

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  • NiCE CXone Mpower

    NiCE CXone Mpower

    by NICE

    CXone Mpower is NICE's cloud-native contact center / call center platform (CCaaS) . The product supports inbound and outbound interactions, multiple communication channels, AI-assisted automation, workforce management and integration with third-party...

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  • Genesys Cloud CX (CCaaS)

    Genesys Cloud CX (CCaaS)

    by GENESYS

    Genesys Cloud CX is a Contact Center as a Service (CCaaS) platform delivered through a cloud-native architecture. It provides core contact center functionality alongside tools for digital engagement, workforce management, customer journey...

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  • Adobe Experience Manager

    Adobe Experience Manager

    by ADOBE

    Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform that integrates content management (CMS) and digital asset management (DAM) to help businesses streamline the creation, management, and...

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Products tagged with: social media

  • Conversocial

    by CONVERSOCIAL

    Conversocial helps contact centers handle high-volume customer service through social media in the most efficient and secure way. It can cut through the noise of social media to automatically identify and prioritize customer service issues, with... View details

    Primary Use Case
    enables businesses to manage social media as a large-scale customer service channel
    License
    Commercial
    Deployment
    SaaS

  • Oktopost

    by OKTOPOST

    Oktopost helps establish ROI of social media, bridging the gap between social and lead generation. Oktopost can generate new sales and integrate marketing and sales. It enables companies for the first time to say "This new customer came from this... View details

    Primary Use Case
    B2B Social Media Marketing and Lead Generation
    License
    Commercial
    Deployment
    SaaS

  • SyncNow

    by CIVOLUTION

    Civolution’s content identification platform allows broadcasters, content producers and interactive application providers to offer time synchronized to media applications such as ad (re)placement, live voting and content-related overlays. View details

    License
    Commercial
    Deployment
    On-Premise

  • Webfluenz | s

    by WEBFLUENZ

    Webfluenz | s is a social media monitoring and intelligence tool to listen, monitor, analyze and engage with social media and the real-time web. It is intended for corporates, brands, PR agencies, advertising agencies, small and medium enterprises,... View details

    Primary Use Case
    Social Media Monitoring and Analysis
    License
    Commercial
    Deployment
    SaaS
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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