Viralpep allows you to manage more than 4 of your most popular social media platforms at one place so you can efficiently manage all your profiles collectively.
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Social listening is the process of monitoring social media channels for mentions of a brand, competitors, a product, service, or keyword. Continue reading...
Social media is always changing. Just when you think you've got it figured out, a new contender rises and manages to shift the landscape. TikTok is that new challenger. Continue reading...
Voice of the Customer (VoC) captures a customer's expectations, preferences and aversions and tunes your customer experience (CX) activity accordingly. While VoC has been an important component of CX programs for years, COVID-19 has dramatically changed both its importance and its challenges. J...Read more
When customers interact with a brand, at times, it can seem as if they are interacting with a faceless being. This may have worked in the past, but in a world connected by a slew of digital devices and social media platforms, customers are craving a human connection. According to PwC, 75% Contin...Read more
“Domination” is Mark Zuckerberg’s favorite word. He illustrates better than most the domineering Tech Bros win-at-all-costs, use-all-means-to-get-to-your-ends approach. From the first time I heard him gush about “community” the hairs on my neck stood up. There was something deeply fake and dist...Read more