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Featured Products
  • NiCE CXone Mpower

    NiCE CXone Mpower

    by NICE

    CXone Mpower is NICE's cloud-native contact center / call center platform (CCaaS) . The product supports inbound and outbound interactions, multiple communication channels, AI-assisted automation, workforce management and integration with third-party...

    > View Details...
  • Sitecore Digital Experience Platform

    Sitecore Digital Experience Platform

    by SITECORE

    Sitecore's Digital Experience Platform is a composable, SaaS-enabled solution that allows organizations to select the capabilities they need and scale over time. The platform is designed to integrate content, data and commerce while supporting...

    > View Details...
  • Adobe Experience Manager

    Adobe Experience Manager

    by ADOBE

    Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform that integrates content management (CMS) and digital asset management (DAM) to help businesses streamline the creation, management, and...

    > View Details...
  • Genesys Cloud CX (CCaaS)

    Genesys Cloud CX (CCaaS)

    by GENESYS

    Genesys Cloud CX is a Contact Center as a Service (CCaaS) platform delivered through a cloud-native architecture. It provides core contact center functionality alongside tools for digital engagement, workforce management, customer journey...

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Products tagged with: customer support

  • Conversocial

    Conversocial

    by CONVERSOCIAL

    Conversocial helps contact centers handle high-volume customer service through social media in the most efficient and secure way. It can cut through the noise of social media to automatically identify and prioritize customer service issues, with... View details

    Tagged
    Primary Use Case
    enables businesses to manage social media as a large-scale customer service channel
    License
    Commercial
    Deployment
    SaaS

  • dba services

    dba services

    by ORBITPEOPLE

    It helps optimize current business practices and address future challenges to achieve business goals. It includes DBA Resources, Onsite Consulting, Onsite DBA, Remote DBA, Certified Master DBAs on staff and Certified DBAs at support centers. View details

    Tagged
    Primary Use Case
    24x7 Support
    License
    Commercial
    Deployment
    SaaS

  • SurveyCrest

    SurveyCrest

    by SURVEYCREST

    SurveyCrest is a survey that helps small and medium sized businesses gather insight and customer feedback to make informed decisions. Its Web based survey/form creation and publishing tools are intelligent enough to allow capturing and analysis of... View details

    Tagged
    Primary Use Case
    Customer Satisfaction Survey
    License
    Open Source
    Deployment
    On-Premise

About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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