Helprace is a complete customer support solution for virtually any company out there. The help desk, knowledge management and customer feedback applications are offered on a stand-alone basis or within one integrated system. Helprace is designed to be used across a wide range of vertical industries including technology, government, media, and retail, and is scalable for businesses of all sizes.
Primary Use Cases
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.