HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. The community forums feature help customers help each other and connect. The HappyFox app is also available on iOS and Android mobile platforms. The service is priced by monthly subscription plans.
Product Details
- Product
- Happyfox
- Company
- Happyfox Inc
- HQ Location
- United States
- Year Founded
- 2011
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Help-desk. Customer Support software.
Related News
-
Oct 17
Some Consumers Find Zero Benefit With AI in Customer Service
New Qualtrics research shows AI in customer service is falling short, with one in five consumers unimpressed. Continue reading...
-
Oct 17
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
AI fails not from bad tech but from neglect. Without training, feedback and oversight, it performs no better than an untrained employee. Continue reading...
-
Oct 17
Africa: Service Delivery’s Hidden Gem
Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new delivery locations. Continue reading...