HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. The community forums feature help customers help each other and connect. The HappyFox app is also available on iOS and Android mobile platforms. The service is priced by monthly subscription plans.
Primary Use Cases
Help-desk. Customer Support software.
Comparing Microsoft Teams to SharePoint is a sensitive subject. SharePoint users have a lot of strong feelings about the platform, many of them negative once you look outside the Microsoft community. SharePoint originally gained a big chunk of the market share because it was convenient. Continu...Read more
Whatever happened to Project Cortex? Microsoft introduced Cortex with great fanfare at its 2019 Ignite Conference, with subsequent posts reaffirming general availability by mid-2020. As late as May 2020, general availability was still being touted for the first half of 2020. Continue r...Read more
Corporate intranets have come under increased scrutiny over the last few years, with some users labelling them dull, clunky or stale. Continue reading...