Deskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Primary Use Cases
Is brand loyalty dead? The question is a lot more complicated than you might think. Historically, brand loyalty has gone through some changes over time, adapting to both issues of product quality and to issues of consumer preference. Continue reading...
To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required. Mobile apps have also made customer experiences more efficient for everything from bankin...Read more
Amdocs has rolled out an intelligent bot called Smartbot for its digital service provider customers. Powered by aia, Amdocs’ intelligence platform, and Microsoft Cognitive Services, Smartbot is able to engage customers in conversation and perhaps more significantly, can also close transac...Read more