Deskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Primary Use Cases
When COVID-19 forced offices worldwide to shut down, contact centers had to quickly adapt. Continue reading...
Business looks significantly different today than it did just a few months ago. While the impact of the pandemic on enterprise operations and strategies has varied dramatically across industries, one thing has remained consistent: consumers are changing the way they engage with brands. Continue...Read more
My family moved last month, a challenging undertaking in the best of times and a whole ‘nother level of crazy during a pandemic. It certainly presented a number of interesting interactions with diverse customer service organizations. Continue reading...