Deskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Primary Use Cases
The shift from face-to-face interactions and relationships to digital interactions has been trending for some time, but the trend quickly accelerated following the start of the COVID-19 pandemic. Continue reading...
Customers are the lifeblood of companies and therefore need to be kept front and center in everything we do. Yet keeping customers happy and living up to their expectations can be a challenge. Continue reading...
Fighter pilots use situational awareness. Party planners rely on themes (like Under the Sea or the Wild Wild West). Educators use what they call instructional design scenarios. Why? To deliver top performance. When it comes to customer service, we call it context and nothing is more important t...Read more