Microsoft Looking Glass is a social media analytics tool that monitors conversations on social media sites, allowing companies to track consumer sentiment about their products in real-time. The product can also connect to social media feeds with elements like customer databases, CRM centers and more.
Product Details
- Product
- Microsoft Looking Glass
- Company
- Microsoft
- HQ Location
- United States
- Year Founded
- 1975
- License
- Commercial
- Deployment
- On-Premise
Tags
Also from Microsoft
Related News
-
Jul 30
5 Takeaways from the DX Summit 2021 Summer Edition
Simpler Media Group and CMSWire held its third Digital Experience Summit of 2021, as part of its DX Summit Series events. Here are some key takeaways. Continue reading...
-
Jul 30
Shouldn't You Know If a Lifetime Customer Stayed Here Before?
The hotel has data about every time I’ve stayed at its properties for the last 16 years. So why doesn't the front desk agent know if I've stayed there before? Continue reading...
-
Jul 30
Government Updates Focus for Customer Experience Improvements
After acknowledging the issue more than three years ago, the government is still struggling with its customer experience efforts. Continue reading...
