Microsoft Looking Glass is a social media analytics tool that monitors conversations on social media sites, allowing companies to track consumer sentiment about their products in real-time. The product can also connect to social media feeds with elements like customer databases, CRM centers and more.
Also from Microsoft
Catching up with digital workplace practitioners on their challenges and where they'd like to invest for better employee experience.
Millennials are looking for convenience, and rigid product and service verticals are failing to provide them with that.
This week's roll-up of digital workplace news.