Microsoft Looking Glass is a social media analytics tool that monitors conversations on social media sites, allowing companies to track consumer sentiment about their products in real-time. The product can also connect to social media feeds with elements like customer databases, CRM centers and more.
Product Details
- Product
- Microsoft Looking Glass
- Company
- Microsoft
- HQ Location
- United States
- Year Founded
- 1975
- License
- Commercial
- Deployment
- On-Premise
Tags
Related News
-
Oct 17
Some Consumers Find Zero Benefit With AI in Customer Service
New Qualtrics research shows AI in customer service is falling short, with one in five consumers unimpressed. Continue reading...
-
Oct 17
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
AI fails not from bad tech but from neglect. Without training, feedback and oversight, it performs no better than an untrained employee. Continue reading...
-
Oct 17
Africa: Service Delivery’s Hidden Gem
Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new delivery locations. Continue reading...
