Microsoft Looking Glass is a social media analytics tool that monitors conversations on social media sites, allowing companies to track consumer sentiment about their products in real-time. The product can also connect to social media feeds with elements like customer databases, CRM centers and more.
Also from Microsoft
It has been difficult to quantify the impact of information management on productivity, but recent research shows just how bad it can be.
Lytics gets a $35M Series C, Adobe unveils Adobe Target, Ars Logica releases Compass Guide to WCM and more customer experience news.
Leading enterprises recognize the rising number of service requests as an opportunity to innovate and incorporate AI.