Microsoft Looking Glass is a social media analytics tool that monitors conversations on social media sites, allowing companies to track consumer sentiment about their products in real-time. The product can also connect to social media feeds with elements like customer databases, CRM centers and more.
Also from Microsoft
How to set yourself up for intranet success, and maintain it.
Revisiting the idea that the benefits of AI outweigh the risks.
A look at Larry Greiner's six phases of a company's growth and evolution.