Microsoft Looking Glass is a social media analytics tool that monitors conversations on social media sites, allowing companies to track consumer sentiment about their products in real-time. The product can also connect to social media feeds with elements like customer databases, CRM centers and more.
Product Details
- Product
- Microsoft Looking Glass
- Company
- Microsoft
- HQ Location
- United States
- Year Founded
- 1975
- License
- Commercial
- Deployment
- On-Premise
Tags
Related News
-
Jul 22
Is Regulatory Compliance Actually Hurting Your Customer Experience?
Compliance and CX aren't opposed — but clumsy execution can make it feel that way. Here's how to fix it. Continue reading...
-
Jul 22
Your Contact Center Cannot Fix Your Customer Experience Problem
Naming the source of your service volume is easy. Getting another department to act on it is hard. Continue reading...
-
Jul 22
Why Conversion Metrics Can't Prove Your AI Checkout Actually Worked
Checkout success and payment authorization don't confirm a valid order exists. Here's the three-metric model to measure what conversion misses. Continue reading...
