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  • Sep 18

    Getting Started With Voice? Think Mobile

    The importance of weaving voice into customer interactions has become clear to organizations. Voice puts your company where your customers are whenever they think about your products and want to speak with you. Further, voice is a combination of platform and mode. Smart speakers, fridges, cars a...Read more

  • Sep 18

    Using Social Media To Build Human Connections With Your Customer

    When customers interact with a brand, at times, it can seem as if they are interacting with a faceless being. This may have worked in the past, but in a world connected by a slew of digital devices and social media platforms, customers are craving a human connection. According to PwC, 75% Contin...Read more

  • Sep 17

    Is Your Organization Ready for the Hybrid Learning Challenge?

    The COVID-19 pandemic ushered in a series of ongoing changes for the workplace, and companies continue to make big pivots in their plans as a result. Salesforce, for instance, changed its return to the office plans  from the end of 2020 through at least July 2021, allowing all employees to...Read more

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