MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live.
MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services. MaritzCX serves many of the world’s top companies in industries from automotive to retail and from healthcare to B2B.
The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations.
Primary Use Cases
customer satisfaction research, customer experience measurement, software, linkage, voice of customer, segmentation, customer-centric operations, retention, and loyalty research
If a chatbot is able to provide truly useful information, people are increasingly willing to interact with them.
A customer experience can quickly turn sour without the right support for both employee and customer.
Satisfied customers will drive your business. Your task is to improve your customers’ experience. Here's a look at how to measure it.