MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live.
MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services. MaritzCX serves many of the world’s top companies in industries from automotive to retail and from healthcare to B2B.
The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations.
Primary Use Cases
customer satisfaction research, customer experience measurement, software, linkage, voice of customer, segmentation, customer-centric operations, retention, and loyalty research
A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap. Continue reading...
There is a lot riding on your customer experience and expectations are high. Are you ready to deliver an experience that keeps your customers coming back? Continue reading...
One elusive element of online interactions is how to build loyalty in a space that too often makes customers feel like just another number. Continue reading...