MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services.
MaritzCX serves many of the world’s top companies in industries from automotive to retail and from healthcare to B2B.
The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations.
- HQ Location
- United States
- Year Founded
Technical documentation plays a larger role in the customer journey — pre and post purchase — than most businesses currently account for.
Customer-facing platforms use analytics all the time to improve customer experiences. Why not do the same with your internal systems?
Customer service is consistently the least valued area of a business. Why? Because businesses still do not value their customers.
Millennials are looking for convenience, and rigid product and service verticals are failing to provide them with that.
If a chatbot is able to provide truly useful information, people are increasingly willing to interact with them.