MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services.
MaritzCX serves many of the world’s top companies in industries from automotive to retail and from healthcare to B2B.
The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations.
- HQ Location
- United States
- Year Founded
Where's the proper balance between self-service and direct customer support and how can businesses strike that balance?
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Forrester has proposed a simple formula to help enterprises calculate how much value they deliver to customers. A recent shopping experience put it to the test.
Given the popularity of messaging in their daily lives, it's only natural that people want to interact with companies in the same way.