MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services.
MaritzCX serves many of the world’s top companies in industries from automotive to retail and from healthcare to B2B.
The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations.
- HQ Location
- United States
- Year Founded
Three things businesses need to do to deliver outstanding customer care over the holidays that drive sales and loyalty in the future.
Even the strongest customer experience program is put to the test during the holiday season. Here are some tips to prepare.
Forrester has proposed a simple formula to help enterprises calculate how much value they deliver to customers. A recent shopping experience put it to the test.
Given the popularity of messaging in their daily lives, it's only natural that people want to interact with companies in the same way.
Over the coming years, customer support professionals will be equipped to better assist customers through a combination of improved technology and soft skills.