MaritzCX
MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services.
MaritzCX serves many of the world’s top companies in industries from automotive to retail and from healthcare to B2B.
The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations.
Company Info
- HQ Location
- United States
- Year Founded
- 1973
- Employees
- 5000
- Website
- www.maritzcx.com
Products by MaritzCX
Company Headquarters
Related News
-
Jul 20
Delivering Quality Customer Experience When Agents Work From Home
When COVID-19 forced offices worldwide to shut down, contact centers had to quickly adapt. Continue reading...
-
Jul 15
Don't Make These Common Self-Service Customer Experience Mistakes
Many companies are turning to self-service to provide a better customer experience at a lower cost. In fact, a report by Customer Contact Week Digital found that 91% of organizations identify web self-service as a relevant investment focus. Continue reading...
-
Jul 13
The Pandemic Is Changing How Consumers Feel About AI in CX
Business looks significantly different today than it did just a few months ago. While the impact of the pandemic on enterprise operations and strategies has varied dramatically across industries, one thing has remained consistent: consumers are changing the way they engage with brands. Continue...Read more
-
Jul 1
The Tale of a Table, 2 Stores and Why a Holistic Customer Experience Is Important
Let me tell you the tale of a missing table. After three years in our current house, my wife and I are in the middle of a project to get our back garden landscaped and arranged just the way we want it. Continue reading...
-
Jun 3
How Do You Maintain Customer Experience on a Shrinking Budget?
The COVID-19 pandemic has caused sharp drops in sales and revenues for many companies, resulting in layoffs and other cost-cutting measures, including reductions to customer experience (CX) budgets. Continue reading...