Free Call allows its clients' site visitors to phone or message them for free straight to their mobile or landline. It also features dashboard for tracking call history, call recording for training and team building exercises and phone hyperlink for add-on to email signature, newsletters and social media profiles.
Primary Use Cases
The long tail of legacy technology in most organizations cannot be ignored. Modernization and replacement must be a strategic priority, not an afterthought.
CX professionals should double down on customer success, prepare for customer master data management and look for changes in marketing automation in 2020.
The best way to prepare for trends yet to come is to take stock of those that have already emerged and understand which among them have the most staying power.