Free Call allows its clients' site visitors to phone or message them for free straight to their mobile or landline. It also features dashboard for tracking call history, call recording for training and team building exercises and phone hyperlink for add-on to email signature, newsletters and social media profiles.
Primary Use Cases
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.