RepuGen is a healthcare reputation and review management software that prevents almost every negative review by quickly identifying unhappy patients, notifying you instantly, and intercepts them before they get a chance to vent online. It has an 80% service recovery rate through a simplified and automated outreach process.
- HQ Location
- United States
- Year Founded
Supported by the most advanced technology on the back end, a conversational experience is an easy and conversant exchange between customer and company.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
The key differentiator of messaging — its asynchronous, turn-based nature — makes it an ideal channel for customer service and broader customer engagement.
Technical documentation plays a larger role in the customer journey — pre and post purchase — than most businesses currently account for.
Customer-facing platforms use analytics all the time to improve customer experiences. Why not do the same with your internal systems?