CustomerICare.com is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The solution includes text and audio chats and can embed to a website by copy-pasting a line of code to a website.
Users can see who’s visiting their site in real time and see who needs help. Even before visitors lose interest and leave the site, the solution can extend help immediately with the live chat tool. Users can also send personalized invitations based on the visitor’s behavior in the site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. That information can help users send targeted content including special interest deals, “welcome back” greetings, and product demo. The CustomerICare product also offers customer care chat analytics to evaluate customer support performance on daily, weekly, and monthly metrics.
The plugin is compatible with platforms like WordPress, Magento, Joomla, Drupal, and Shopify.
Primary Use Cases
Live video chat. Customer care.
Having a group devoted to unconstrained listening, problem-solving and making improvements to ensure successful outcomes for each customer is a powerful thing. Continue reading...
Highly effective teams work "in the flow," interacting and reciprocating at a high-level of intensity with their colleagues. Continue reading...
MACH architecture has been touted as a way to increase agility compared to the legacy systems. But is it the right approach for enterprise eCommerce companies? Continue reading...