Contact Center: Enterprise (formerly Syntellect Customer Interaction Management (CIM)) is a management engine that allows for full control over a universal queue of customer interactions of all types, including telephone and IVR, voice mail, email, web chat, web transactions, fax and agent tasks.
Product Details
- Product
- Contact Center: Enterprise
- Company
- Enghouse Systems Limited
- HQ Location
- Canada
- Year Founded
- 1984
- License
- Commercial
- Deployment
- SaaS
Tags
call centers, customer experience
Related News
-
May 25
GDPR Is Here. So What Comes Next?
Today is only the start of your road to compliance. Here are two factors which should come next in your GDPR strategy.
-
May 25
Why the Privacy Shield Won't Make You GDPR-Compliant
Treat the Privacy Shield framework as a roadmap to start on GDPR compliance, not an end in and of itself.
-
May 25
All That GDPR Consent Spam? In Many Cases It's Unnecessary
Too many organizations are sending panicked, re-consent campaigns in light of GDPR. There are other ways to comply.
