Contact Center: Enterprise (formerly Syntellect Customer Interaction Management (CIM)) is a management engine that allows for full control over a universal queue of customer interactions of all types, including telephone and IVR, voice mail, email, web chat, web transactions, fax and agent tasks.
Product Details
- Product
- Contact Center: Enterprise
- Company
- Enghouse Systems Limited
- HQ Location
- Canada
- Year Founded
- 1984
- License
- Commercial
- Deployment
- SaaS
Tags
call centers, customer experience
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