Contact Center: Enterprise (formerly Syntellect Customer Interaction Management (CIM)) is a management engine that allows for full control over a universal queue of customer interactions of all types, including telephone and IVR, voice mail, email, web chat, web transactions, fax and agent tasks.
Product Details
- Product
- Contact Center: Enterprise
- Company
- Enghouse Systems Limited
- HQ Location
- Canada
- Year Founded
- 1984
- License
- Commercial
- Deployment
- SaaS
Tags
call centers, customer experience
Related News
-
Apr 21
ICYMI: Open Source vs. Open Core, Notes and Domino Return to Their Roots, More
Our top stories from the week of April 15-19, 2019
-
Apr 19
Publicis Buys Epsilon for $4.4B, Salesforce Debuts New Einstein Services, More News
Publicis bought Epsilon in a $4.4 billion deal, CDP provider BlueConic released AI Workbench and more in customer experience news.
-
Apr 19
How to Measure Your Ecommerce Success
A look into the factors that drive ecommerce success and how to use them to improve your own efforts.
