Five9 is a provider of cloud contact center software, bringing the power of the cloud to customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has helped organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create customer experiences, increase agent productivity and deliver business results.
- HQ Location
- United States
- Year Founded
Products by Five9
Customers have come to rely upon online brands during the COVID-19 crisis. With so many customers shopping with brands known for providing exceptional customer service, customer expectations have risen, and nothing but exceptional customer service will do. In fact, a report from Microsoft on the...Read more
The shift from face-to-face interactions and relationships to digital interactions has been trending for some time, but the trend quickly accelerated following the start of the COVID-19 pandemic. Continue reading...
Electric utilities have had a weak relationship with customers — whom they called customers “ratepayers” until recently — for years now. But like all other industries, they must now reinvent their relationship with customers due to several key factors placing enormous pressure upon them: Digit...Read more
Only 10 years ago, artificial intelligence (AI) was just a lofty concept for consumers, appearing in pop culture references or fleeting news stories. Today, it pervades every corner of life, from Siri on our iPhones, to smart home security systems, to the recommended products in our Amazon feed...Read more
Fighter pilots use situational awareness. Party planners rely on themes (like Under the Sea or the Wild Wild West). Educators use what they call instructional design scenarios. Why? To deliver top performance. When it comes to customer service, we call it context and nothing is more important t...Read more