inContact, Inc. (formerly UCN Inc.) is a provider of cloud-based contact center solutions. The Company operates in two segments: Software and Telecom. The inContact portfolio includes automatic call distribution with skills-based routing, interactive voice response with speech recognition, computer telephony integration capabilities, reporting, workforce optimization, e-learning, contact center agent hiring and customer feedback measurement tools.
- HQ Location
- United States
- Year Founded
Products by inContact, Inc.
Catching up on the latest in customer experience software news.
Here is this week's round-up of digital workplace news
Technical documentation plays a larger role in the customer journey — pre and post purchase — than most businesses currently account for.
When Microsoft revealed its augmented reality solution in May, it offered three potential use cases. Where else could Spaces fit in your organization?
Research has shown CIOs and IT have a more prominent role in digital experience technology selection than you might think, but partnership might be key.