inContact, Inc. (formerly UCN Inc.) is a provider of cloud-based contact center solutions. The Company operates in two segments: Software and Telecom. The inContact portfolio includes automatic call distribution with skills-based routing, interactive voice response with speech recognition, computer telephony integration capabilities, reporting, workforce optimization, e-learning, contact center agent hiring and customer feedback measurement tools.
- HQ Location
- United States
- Year Founded
Products by inContact, Inc.
Cloud Contact Center Platform
Call Center Management SystemsOther
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