inContact, Inc.
inContact, Inc. (formerly UCN Inc.) is a provider of cloud-based contact center solutions. The Company operates in two segments: Software and Telecom. The inContact portfolio includes automatic call distribution with skills-based routing, interactive voice response with speech recognition, computer telephony integration capabilities, reporting, workforce optimization, e-learning, contact center agent hiring and customer feedback measurement tools.
Company Info
- HQ Location
- United States
- Year Founded
- 1997
- Employees
- 537
- Website
- www.incontact.com
Products by inContact, Inc.
Company Headquarters
Related News
-
Jun 24
Why the Future of Customer Experience Lies in Predictive Technology
Predictive technology helps companies use historical and behavioral data to anticipate decisions their customers will make in the future.
-
Jun 24
How a Data-Driven Company Culture Can Enhance Digital Experiences
Companies across all industries are under increased pressure to deliver enhanced digital experiences.
-
Jun 24
Building vs. Buying an Office 365 Provisioning Tool: 5 Things to Consider
How to decide if you should buy or build an Office 365 provisioning tool.
-
Jun 24
Words Still Matter (Even in IT)
Words matter. When will we ever learn?
-
Jun 24
9 Takeaways from the Digital Workplace Experience Conference 2019
Here we look at the key takeaways from CMSwire's annual Digital Workplace Experience in Chicago.