inContact, Inc. (formerly UCN Inc.) is a provider of cloud-based contact center solutions. The Company operates in two segments: Software and Telecom. The inContact portfolio includes automatic call distribution with skills-based routing, interactive voice response with speech recognition, computer telephony integration capabilities, reporting, workforce optimization, e-learning, contact center agent hiring and customer feedback measurement tools.
- HQ Location
- United States
- Year Founded
Products by inContact, Inc.
If you're not doing influencer marketing, you're already behind.
While digital transformation isn't exactly new, 2019 will mark the year we start seeing our efforts come to fruition on a wide scale.
Artificial intelligence is coming to the workplace and in some cases it's already here. Check out these 5 places where AI had an impact in 2018.
The pros and cons of publishing on hosted platforms.
If you’re going to put the customer first, you must also put those who serve the customer first.