Since 2011, Hiver helps teams collaborate right from their email inbox, helping Support, Sales, Project Management, Recruitment and Operations processes become more efficient. It aims to make collaboration in companies simple, intuitive and quick using tools that are almost invisible.
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Twilio announced the launch of Twilio Engage last week, an automation platform aimed at helping marketers deliver omnichannel campaigns fit for the digital era. Continue reading...
To use your CX program as a customer engagement tool, each survey goal and each survey item should answer the question: What am I really asking? Continue reading...
Most analytics packages will generate a host of beautiful-looking charts, but how many of those actually change how your digital workplace is managed? Continue reading...
LinkedIn has some positive news for marketers — marketing jobs are in high demand. And here are a few specific roles that are hiring. Continue reading...
Khoros's Christopher Stark discusses why CX is everyone's business and how he built a successful CX program by smashing silos in this DX leaders interview. Continue reading...