Information Mapping International
Information Mapping International is a privately-held company that provides the Information Mapping Licenses to corporate clients and organizations through the worldwide Information Mapping partner network.
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Content Migration ToolsOther$0 USD 0
4 Tips to Empower Your Contact Center Agents With Empathy
Alleviate customer frustration by empowering contact center agents to be more empathetic. Continue reading...
The Future of AI: What's Next for the World's Most Disruptive Technology?
Marketers and customer experience professionals know full well: The AI market is set to explode. Just how much? Continue reading...
Brand Advocacy: The Strategic Importance of Customer Marketing
The linkages are fundamental: there is no point in CX investment without brand advocacy, and it’s futile to pursue brand advocacy without CX investments. Continue reading...
What Is Design Thinking for CX?
The uses of design thinking are diverse and include the development of products, services, UIs, websites, apps and the enhancement of EX and CX. Continue reading...
Contact Center Technology and Strategies to Keep Customers Cool
Contact centers must quickly sift through data to develop crucial insights so customer frustration levels can be anticipated, identified and handled. Continue reading...