I.R.I.S. Product and Technologies
I.R.I.S. Product and Technologies is a division of the I.R.I.S. Group, whose products are designed for any professional involved in content management. Its technologies and products focus on Intelligent Document Recognition.
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With communications playing a central role in remote work and the wider digital workplace, intranets have once again become key digital workplace platforms. However, there is some confusion about their role. Continue reading...
Digital transformation has always been a loaded term, coming with all the ambiguity and subjectivity about what constitutes a transformation as well as being overused by consultants and vendors. It's also always been associated with customer experience rather than employee experience, whereas i...Read more
Over the years I had to work with thousands of distributed employees when implementing new projects or operational changes. My objectives were related with their timely and accurate execution of specific tasks. Continue reading...
If marketers could find a silver lining from the challenges we’ve faced since March, it would be that we’ve slowed down to focus on customer engagement. Brands recognize the need to listen to what matters most with their audience and connect emotionally like never before. Continue reading...
Much of CX is focused on getting customers into and through the sales funnel, but by following through with post-purchase customer experience in a way that follow-ups aren’t seen as spam, a company can help ensure a one-time customer does repeat business. Continue reading...