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• Aug 12

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  The cost of losing an employee is clear. Productivity drops, customer satisfaction suffers and recruiting costs go up. That's not to mention the time and resources that go into training a replacement. According to a 2019 report from Paycor, employee turnover cost businesses $600 billion  in...Read more

• Aug 12

  Customer Feedback: A Goldmine in Your Midst

  Companies are always looking to stay on top of evolving customer expectations. They collect as much feedback as possible and leverage multiple touch points to do so, including social media, SMS, email and calls.  But an extensive feedback collection process doesn’t automatically translate...Read more

• Aug 12

  Don't Forget Change Management in Your Rush to Go Digital

  A recent McKinsey report  suggests we have vaulted forward five years in adoption of digital platforms as both consumers and businesses in the space of eight weeks.  However, the bitter truth is this: the introduction of a brand new set of tech tools alone will not change&nbs...Read more

• Aug 12

  4 Ways to Help Workers Cope With Change Management

  Change in the workplace was a reality even before COVID-19. And we all had ideas on how to cope and manage the changes. Today organizations are at the mercy of a pandemic, rapidly changing laws and regulations by their countries, states and cities and new remote-work policies. And they’re...Read more

• Aug 12

  A Solution to Marketers' Attribution Problems, According to Isaac Newton

  Marketing qualified leads, website return visitors, SEO rankings, social media influence, ‘click to open’ ratios … these are just a few of the dizzy array of metrics digital marketers use. Continue reading...