ICYMI: How to Mend Broken Consumer Trust, Are Your Collaboration Platforms Secure?

Trust is the key to any successful relationship, and that includes between a business and a customer. Unfortunately, many brands have yet to master trust — but we have a few tips on how to change that. This week, we also covered data security in collaboration platforms and how technology can potentially make your co-workers more bearable.

Quick, Give Me the Headlines:

• Business Has a Trust Crisis. What’s the Solution? Jake Athey | Nov. 4
  The government and the media are the two entities less trusted than businesses. Let that sink in.
• 5 Things We’ve Learned from Digital Transformation in the Last 5 Years Dr. Marlene Wolfgruber | Nov. 6
  And what are we going to learn in the next five?
• Democratize Content Creation With Experience Building Blocks Anjali Yakkundi | Nov. 5
  Your long-term plan for marketing needs to evolve adapting to current content needs.
• Learning to Adapt to the Pandemic-Induced Educational Crisis Deb Miller | Nov. 5
  Teachers change lives — even virtually.
• Is Your Business Data Safe in Slack and Microsoft Teams? David Roe | Nov. 5
  Slack and Microsoft Teams: the cause of and solution to your remote work problems.
• Ensuring Internal Communications Are Heard in an Increasingly Complex Landscape James Robertson | Nov. 5
  Communications specialists are competing for workers’ attention across a wide range of collaboration tools. How can they cut through the noise?
• Why Is Multi-Cloud Strategy Gaining Steam? Kaya Ismail | Nov. 5
  Relying too much on one cloud solution can lead to downtime and other issues. How can you create the most flexible strategy?
• 3 B2B Marketers Delivering Customer Experiences That Rival B2C Rhoan Morgan | Oct. 28
  Great B2C customer experience stories can be found anywhere but these B2B marketers give hope for the industry.
• How Automation Is Removing Workplace Roadblocks Chris Ellis | Nov. 6
  Adapt and offload — using automation can make your daily tasks easier.
• Can Technology Make it Easier to Work With Difficult People? Melissa Henley | Nov. 4
  Sadly, this is not a press release for personality-modifying software, but let’s see what 2021 brings.

Featured Events

• November 10 — [CMSWire Webinar] Designing and Delivering the Experiences of Future
  
• November 11 — [CMSWire Webinar] How Successful Intranet Migrations Create New Possibilities
• November 11 — CMSWire Tweet Jam: Digital Trust — How Brand Trust & Customer Loyalty Are Won & Lost #CXMChat
• November 12 — CMSWire Webinar Hello Its Me
• November 18 — [CMSWire Webinar] The Future of Work is Hybrid: Scattered but Connected