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Research Report
The 2026 State of CX Outsourcing
Companies are embracing remote work more than ever, and the hiring and onboarding processes are no exception to that trend. But does that apply to leadership roles? Is a Zoom call enough to judge someone’s ability to manage a workplace? Kaya Ismail investigates. Elsewhere, things to consider for your omnichannel marketing and how augmented reality is allowing for a customer experience you won’t find in stores.
Anthony Cusumano is a writer and video producer currently based in Chicago. His pop culture writing is featured on anthonycusumano.com, and he frequently writes and performs at The Second City, iO and other Chicago comedy theaters. Connect with Anthony Cusumano: