Editorial
Research Report
The 2026 State of CX Outsourcing
A digital transformation may encompass hundreds of discrete changes in process, behavior and technology. But as companies progress through the various stages of a digital transformation, their use of data and digital assets changes.
Technology veteran George Demarest shared his thoughts on following data through the four stages of transformation in a CMSWire article this week. Read more.
Here are some more of our favorites from the past week:
A Sample of Our Stories
Customer Experience
- 3 Factors Impacting DAM in the Year Ahead
- What the Smartest Cities Know About Digital Experience
- Do Chatbots Dream of Electric Sheep?
- Adobe, Acquia, Episerver Lead New Forrester WCM Wave
Digital Workplace
- Making the Business Case for a Process Improvement Culture
- Managing Digital Workplace Communication: So Many Tools, So Much Confusion
- Hey Hey, Ho Ho, Email Attachments Have Got to Go
- 7 Areas You're Probably Neglecting in Your Digital Workplace
Information Management
- Dive Into the Long Tail of Enterprise Search for Valuable Insights
- Microsoft Improves File Sync Between SharePoint Team Sites, OneDrive for Business
- OpenText Buys Documentum, Faces Competition as Veeva Goes Bigger on ECM
- Why CMOs Need to Get a Clue About Cybersecurity
Featured Events
- Feb. 02 — [Igloo Webinar] 5 Tips for Engaging the Empowered Employee
- Feb. 02 — [Forrester and Lytics Webinar] The Secrets to Marketing Personalization
- Feb. 02 — [CMSWire Webinar] The Future of Digital Experience Platforms
- Feb. 20 — Digital Transformation Forum
- June 19 — Digital Workplace Experience 2017
Featured Research
- Putting Agile Personalization Into Practice
- Complete Guide to B2B Lead Nurturing
- The New Power Couple: Content and Commerce Take Center Stage
- 7 Inspiring B2B Marketing Campaigns
- The Marketing Automation Checklist
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