Contact Center CX Expo London 2026

Contact center and customer experience professionals gather in London to explore AI, omnichannel strategies and operational best practices.

The Contact Center & CX Expo London 2026, organized by ROAR B2B Limited, runs Nov. 18-19 at Excel London. The two-day event brings together contact center operators, solution providers and thought leaders from across the customer contact and experience industry.

The event, according to organizers, features over 100 seminar sessions and more than 110 speakers. Programming focuses on strategies, technologies and innovations shaping customer contact operations. It also serves as a platform for networking, knowledge sharing and exploring new business opportunities within the contact centre and customer experience sectors.

Contact Center & CX Expo London 2026 Focus Areas

• AI-driven transformation: Exploring the impact of artificial intelligence on customer contact operations and service delivery.
• Omnichannel strategies: Integrating multiple communication channels to enhance customer engagement and experience.
• Operational excellence: Best practices and innovations to improve efficiency and effectiveness in contact centres.
• Customer journey design: Techniques and technologies to optimize the customer experience across all touchpoints.
• Technology demonstrations: Showcasing tools and solutions for customer contact and experience management.

Who Should Attend Contact Center & CX Expo London 2026

The event is designed for professionals involved in customer contact operations, experience strategy and related technology. Key audience segments include:

• Contact centre managers and executives
• Customer experience professionals
• Solution providers in customer contact technology
• Customer service technology vendors
• Industry thought leaders

Contact Center & CX Expo London 2026 Sponsors 

• Nextiva (Platinum Sponsor)
• Content Guru (Gold Sponsor)
• Peopleware (Gold Sponsor)
• NICE
• Verint