Customer Contact Week Nashville 2019

Description

Started in 1999 as Call Center Week, it was a harebrained idea created to provide 80+ call center managers with an annual event to discuss best practices in agent training, emerging call center technology, performance metrics, quality assurance, cost reduction and other critical customer service priorities. Fast forward 20 years. While at first glance it may seem as if we are still looking at similar priorities, so much has changed in our industry. As a result, so have we. More than customer care, CCW annually serves more than 3,000 attendees ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. Our 20th anniversary CCW series is rooted in the people, process and technology your organization needs to deliver world-class journeys to all customers, internal and external. We can’t wait to kick off the celebration with you in Nashville this January.

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