Articles
Channel: Knowledge & Findability
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Mergers and Acquisitions: The Implications for Enterprise Search
Enterprise search never comes up in M&A discussions. Yet the need to find and share information across the newly-formed entity is a clear priority.
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Can Enterprise Search Be Reduced to Two Dimensions?
Analyst firms that present enterprise search vendor assessments in two dimensions belie the complexity involved in enterprise search.
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How Much Does Enterprise Search Cost?
As with so much of search application management the response about cost is the same: “It depends.”
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(I Can't Get No) Search Satisfaction
Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.
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Knowledge Management vs. Organizational Intelligence: What's in a Name?
Whether you talk about digital transformation, information governance, organizational intelligence or good old KM, make the language work for you.
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Knowledge Retention in Times of Disruption
We can take steps to get smarter about knowledge retention, as long as we recognize that knowledge is many things, not one.
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Defining the Knowledge-Centric Digital Workplace
A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.
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How Well Do You Understand Your Content Processing Pipeline?
A search index is created using a content processing pipeline, but a number of issues can appear along the way.
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Reboot Knowledge Management for the Post-Pandemic Workplace
Let’s be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management well.
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Where Big Data and Knowledge Management Intersect in 2021
Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.
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The Rise and Fall of Microsoft Search
No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.
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AI and Enterprise Search: Who's in Control?
We face a potential loss of control of business-critical applications when we do not know how AI is configured, applied and then modified.
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It’s 2021, Do You Know Where Your Silos Are?
When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.
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Empowering Teams With Enterprise Search
Two common challenges of managing search applications share the same solution: focus training and evaluation at the individual team level.
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