Latest Marketing & Customer Experience Leadership Reading(Page 113)

EX and CX Come Down to the Same Thing: Put the Person First

The Cure for Burnout Is Not Self-Care

Providing Customer Experience While Maintaining Customer Expectations

Why Employee Surveillance Software Could Do More Damage Than It's Worth

Does Your Business Have a Customer Support Bill of Rights?

Accenture Announced Its Intent to Acquire Experity

How Private Companies Within the US Can Prepare for the Vaccination Mandate

How Marketers Can Run Efficient Team Meetings Virtually

Your Remote Teammate Isn't Disengaged, You Just Didn't Set Them Up for Success

Intuit Acquires Mailchimp for $12 Billion, D4t4 Updates Celebrus CDP & More CX News

Salesforce Integrates AI Into Its Marketing Cloud Software

Work in 2021: What Has Changed?

Down Periscope: Twitter Discontinues the Livestreaming App

Marketing's Growing Gap Between Strategy and Execution

Improve Your Online Reputation By Listening to Customers

What Burnout Is Costing Us

The Shift Is Permanent: How the Last 18 Months Shaped 2022 B2B Marketing Plans

6 HR Skills & Traits to Successfully Manage Digital Transformation and Disruption

The Link Between Digital Transformation and Customer Experience

What Should Enterprises Do to Offset Future Technology Disruption?

Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News

It's Time to Update Your QR Code Marketing Strategy

A Look at the Pros and Cons of an Offshore Call Center

4 Steps to Identify Your Best Prospects Using Technographic Data

'Positioning for Advantage': A Blueprint to Grow Brand Value

Does Your Customer Experience Strategy Yield a Diamond or a Lump of Coal?

Why Employee Resource Groups Are on the Rise