Latest Marketing & Customer Experience Leadership Reading(Page 261)

IDC Predicts Hard Times Ahead for CMOs

RIP Google Authorship: What It Means and What's Next

A Fresh Pair of Eyes Keeps Customer Experience From Going Flat

Emotions and Ecosystems Drive Customer Experience in 2015

Wizeline Partners with Salesforce to Deliver Intelligent Product Data

Discussion Point: To Cross-Post or Not to Cross-Post on Social Channels

IBM Security: Beware the Social Login Hacker

One-Size Fits All Selling Backfires with Small Businesses

Not a Rumor: Accel-KKR Invests in EPiServer

Content and Commerce: Where Do We Go From Here?

IDC's Look at the Future of Social Technologies

Shep Hyken: A Guy Who Embraced Customers Before It Was Popular

Week in Review: Behind Ektron's Buyout + Meet the New Dropbox for Business

Want to Retain Your Customers? Get Personal

Videos for Experiences, Sounds for the Sightless, Pictures for Words

Promoter.io Gets $1M to Grow Customer Loyalty

Marketing to Millennials: You're Doing it Wrong

Dear Marketers, Thanks for Ruining My Holiday Shopping Experience

5 Components of a Social Media Policy in a Regulated Industry

How to Engage Affluent Consumers

How a Juggler is Shaping the Future of the Internet

What's New in Microsoft Dynamics CRM 2015

Marketer, Meet Commerce Expert

Why Your Fantastic Website is a Flop #KenticoConnection

Has Personalization Hit a Dead End in CX? #Gilbane

The Continued Decline of the Homepage

Week in Review: Tales from Facebook's First Intern + Make Coast-to-Coast Collaboration Work