This eBook shows how AI is solving the stuff that’s really slowing your contact center down, while keeping your human agents front and center where it counts. It’s not about replacing people with bots. It’s about giving your team time, tools and room to be great at what only humans can do: empathetic, effective service.
Channel
Microsoft Viva
Microsoft Viva aims to provide a unified employee experience platform, bringing together communications, learning, well being and knowledge discovery all delivered through Microsoft Teams. The platform, which Microsoft launched in February 2021, assembles a mixture of new and existing Microsoft technologies in the form of four apps: Viva Connections, Viva Learning, Viva Insights and Viva Topics.