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Microsoft Viva

Microsoft Viva aims to provide a unified employee experience platform, bringing together communications, learning, well being and knowledge discovery all delivered through Microsoft Teams. The platform, which Microsoft launched in February 2021, assembles a mixture of new and existing Microsoft technologies in the form of four apps: Viva Connections, Viva Learning, Viva Insights and Viva Topics.
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Microsoft Viva

Featured Reading

Editorial
Article
Employee Experience
Microsoft Viva Marks Next Step for Employee Apps But Challenges Remain
The capabilities on offer in Viva have in many cases been available, however the reorg into a single platform gears them towards business users beyond IT.
News
Article
Customer Experience
Microsoft Acquires Nuance, Arc XP Adds eCommerce Offering and More News
In this week's DX Newsbyte Microsoft acquires Nuance, Arc XP adds new ecommerce experience, Oracle enhances the employee experience and more news.
Feature
Article
Digital Experience
Adobe’s Vibe Coding Pushes AI From Automation to Expression — Will It Hold?
Inside Adobe’s push to make AEM more expressive, faster and more intuitive — and the risks that come with vibe-driven development.
Editorial
Article
Digital Experience
Inside Microsoft’s AI That Diagnoses Better Than Doctors
Microsoft’s Mustafa Suleyman on why orchestrated AI system outperforms human doctors on complex diagnoses.
Editorial
Article
Digital Experience
10 Takeaways From Tech's Biggest News Week of the Year
Anthropic, Apple, Google, OpenAI and Microsoft all made big headlines in a wild week of AI and other tech news. Here's the view from the ground.

Getting Started With Microsoft Viva

Editorial
Article
Digital Workplace
Microsoft Viva – Who Is It For?
Feature
Article
Digital Workplace
How Microsoft Mesh May Transform Remote Work
News
Article
Digital Workplace
Microsoft's Viva Engage Assures Us Yammer Is Still Here, Slack Announces Price Bump, More News
Editorial
Article
Knowledge & Findability
Microsoft Viva Topics and SharePoint Syntex — Better Together
Editorial
Article
Employee Experience
Improving Employee Experience in the Hybrid Work Era: Blum's Story
Feature
Article
Digital Marketing
How Google TOPICS Impacts the Analytics Ecosystem for Marketers

Getting Started With Microsoft Viva

Editorial
Article
Digital Workplace
Microsoft Viva – Who Is It For?
Feature
Article
Digital Workplace
How Microsoft Mesh May Transform Remote Work
News
Article
Digital Workplace
Microsoft's Viva Engage Assures Us Yammer Is Still Here, Slack Announces Price Bump, More News
Editorial
Article
Knowledge & Findability
Microsoft Viva Topics and SharePoint Syntex — Better Together
Editorial
Article
Employee Experience
Improving Employee Experience in the Hybrid Work Era: Blum's Story
Feature
Article
Digital Marketing
How Google TOPICS Impacts the Analytics Ecosystem for Marketers

Getting Started With Microsoft Viva

Editorial
Article
Digital Workplace
Microsoft Viva – Who Is It For?
Feature
Article
Digital Workplace
How Microsoft Mesh May Transform Remote Work
News
Article
Digital Workplace
Microsoft's Viva Engage Assures Us Yammer Is Still Here, Slack Announces Price Bump, More News
Editorial
Article
Knowledge & Findability
Microsoft Viva Topics and SharePoint Syntex — Better Together
Editorial
Article
Employee Experience
Improving Employee Experience in the Hybrid Work Era: Blum's Story
Feature
Article
Digital Marketing
How Google TOPICS Impacts the Analytics Ecosystem for Marketers
Learning Opportunities
Webinar
Legacy rotary phone vs smartphone
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28
Ditch the Desk Phones: How Modern Teams Drive AI-First Communications
Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.
Register
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Complex, internal combustion engine or fine clockwork.
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29
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
Register
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Emergency
On demand
Empowering Non-Profits: Smarter Crisis Communication and Community Engagement
The cost of miscommunication is measured in more than words. Learn to deliver outreach that's fast, clear and trusted.
Watch Now
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Real-time signal
On demand
Roundtable: Turning Real-Time CX Signals into Business Results
Four big brands. One live, unscripted discussion on how modern CX teams move from dashboards to real impact.
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Blue sky
On demand
Unlock Connected Service: How to Forecast, Staff & Support Every Channel
Stop juggling tools. 73% of CX leaders say silos damage CX. Build a seamless service operation instead.
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Juggling things
On demand
Beyond Composability: How Modern Marketers Build Connected Experiences
Ready to launch campaigns faster, personalize smarter and prove your marketing ROI? Discover the power of a modern DXP.
Watch Now
Webinar
Legacy rotary phone vs smartphone
Jan
28
Ditch the Desk Phones: How Modern Teams Drive AI-First Communications
Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.
Register
Webinar
Complex, internal combustion engine or fine clockwork.
Jan
29
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
Register
Webinar
Emergency
On demand
Empowering Non-Profits: Smarter Crisis Communication and Community Engagement
The cost of miscommunication is measured in more than words. Learn to deliver outreach that's fast, clear and trusted.
Watch Now

Digging Deeper Into Microsoft Productivity And Collaboration Tools

News
Article
Information Management
Microsoft Acquires Nuance, Elevating Its Cloud Strategy for Healthcare
Editorial
Article
Collaboration & Productivity
Is Microsoft Teams the New SharePoint?
Editorial
Article
Information Management
Why You Need a Plan for Content Security in Microsoft 365
Editorial
Article
Customer Experience
What Google Cloud’s CEO Thinks About the Future of the Call Center
Feature
Article
Digital Experience
Elon Musk's AI Ambition: A New 'X' Marks the Spot in the AI Race
News
Article
Digital Experience
Google CEO Asks for Help With AI Chatbot Bard in Leaked Memo

Digging Deeper Into Microsoft Productivity And Collaboration Tools

News
Article
Information Management
Microsoft Acquires Nuance, Elevating Its Cloud Strategy for Healthcare
Editorial
Article
Collaboration & Productivity
Is Microsoft Teams the New SharePoint?
Editorial
Article
Information Management
Why You Need a Plan for Content Security in Microsoft 365
Editorial
Article
Customer Experience
What Google Cloud’s CEO Thinks About the Future of the Call Center
Feature
Article
Digital Experience
Elon Musk's AI Ambition: A New 'X' Marks the Spot in the AI Race
News
Article
Digital Experience
Google CEO Asks for Help With AI Chatbot Bard in Leaked Memo

Digging Deeper Into Microsoft Productivity And Collaboration Tools

News
Article
Information Management
Microsoft Acquires Nuance, Elevating Its Cloud Strategy for Healthcare
Editorial
Article
Collaboration & Productivity
Is Microsoft Teams the New SharePoint?
Editorial
Article
Information Management
Why You Need a Plan for Content Security in Microsoft 365
Editorial
Article
Customer Experience
What Google Cloud’s CEO Thinks About the Future of the Call Center
Feature
Article
Digital Experience
Elon Musk's AI Ambition: A New 'X' Marks the Spot in the AI Race
News
Article
Digital Experience
Google CEO Asks for Help With AI Chatbot Bard in Leaked Memo

Featured eBook

How to Make Every Customer Feel Like the Favorite
AI-powered personalization for marketers who know one-size-fits-all doesn’t drive results
Why does Netflix feel personal while most brands miss the mark? This ebook explores how marketing leaders use AI to deliver personalized experiences that feel timely, relevant and surprisingly human.
How to Make Every Customer Feel Like the Favorite

Latest Articles

CMSWire TV
Article
Customer Experience
Hyatt’s CX Strategy: Where Standards Meet Personalization
Editorial
Article
Customer Experience
HR’s CX Power Move: Building a Culture That Serves the Customer
Interview
Article
Contact Center
How Cox Automotive Ties Employee Experience to Customer Wins
Editorial
Article
Customer Experience
The Customer Experience Playbook for Post Merger Success
Feature
Article
Digital Marketing
Top 6 Generative AI Certifications for Marketers
Editorial
Article
Customer Experience
The Inside-Out Blueprint for Customer Experience

Latest Articles

CMSWire TV
Article
Customer Experience
Hyatt’s CX Strategy: Where Standards Meet Personalization
Editorial
Article
Customer Experience
HR’s CX Power Move: Building a Culture That Serves the Customer
Interview
Article
Contact Center
How Cox Automotive Ties Employee Experience to Customer Wins
Editorial
Article
Customer Experience
The Customer Experience Playbook for Post Merger Success
Feature
Article
Digital Marketing
Top 6 Generative AI Certifications for Marketers
Editorial
Article
Customer Experience
The Inside-Out Blueprint for Customer Experience

Latest Articles

CMSWire TV
Article
Customer Experience
Hyatt’s CX Strategy: Where Standards Meet Personalization
Editorial
Article
Customer Experience
HR’s CX Power Move: Building a Culture That Serves the Customer
Interview
Article
Contact Center
How Cox Automotive Ties Employee Experience to Customer Wins
Editorial
Article
Customer Experience
The Customer Experience Playbook for Post Merger Success
Feature
Article
Digital Marketing
Top 6 Generative AI Certifications for Marketers
Editorial
Article
Customer Experience
The Inside-Out Blueprint for Customer Experience

People Covering Microsoft Viva

Angela Ashenden is a Principal Analyst in the Workplace Transformation practice at CCS Insight, where she specializes in enterprise collaboration,...
Angela AshendenAngela Ashenden is a Principal Analyst in the Workplace Transformation practice at CCS Insight, where she specializes in enterprise collaboration,...
Stephanie Vaughn is a news writer for CMSWire and Reworked, covering breaking news across the customer experience & marketing industries,...
Stephanie VaughnStephanie Vaughn is a news writer for CMSWire and Reworked, covering breaking news across the customer experience & marketing industries,...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Alex Kantrowitz is the founder and reporter for Big Technology and on-air contributor at CNBC. He was most recently a senior...
Alex KantrowitzAlex Kantrowitz is the founder and reporter for Big Technology and on-air contributor at CNBC. He was most recently a senior...
Sam Marshall is the owner of ClearBox Consulting and has specialized in intranets and the digital workplace for over 20 years, providing...
Sam MarshallSam Marshall is the owner of ClearBox Consulting and has specialized in intranets and the digital workplace for over 20 years, providing...
David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A...
David RoeDavid is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A...
Featured Research
Featured research
eBook
How to Make Every Customer Feel Like the Favorite
AI-powered personalization for marketers who know one-size-fits-all doesn’t drive results
Read now
Featured research
Guide
Why Self-Service Keeps Falling Short
What CX teams are missing, what customers expect and how to close the gap without driving up tickets
Read now
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Guide
Your AI Readiness Starts With the Right Checklist
A practical way to prep your team, clean your data and launch CX AI without the missteps that sink 95% of pilots
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Your Guide to Understanding Headless CMS
A practical look at how headless and composable content platforms help teams work faster and deliver stronger digital experiences at scale
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10 Must-Haves for Your Next CMS
A practical guide to finding a content platform that moves faster, scales smoothly and keeps your teams in sync
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Guide
7 Ways Your Metrics Are Wrecking Customer Experience
Stop measuring what’s easy and start measuring what matters. This guide shows you where your KPIs are working against you—and what to track instead
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White Paper
How to Outsmart the AI Bot Boom
A practical framework for keeping your healthcare site secure, performant and visible, even as AI traffic explodes
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On-Demand Webinar
How to Build Trust and Keep Patients Coming Back
Hear how Twilio and Forrester are helping healthcare teams design AI that feels human—and earns loyalty.
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AI in Healthcare: Less Manual Work, More Human Care
Learn how healthcare teams are using AI to lighten workloads, strengthen patient connections and scale care with empathy.
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Guide
How to Turn Data, AI and Empathy Into 1:1 CX
A practical guide to transforming customer experience through real-time insights, intelligent orchestration and a little human understanding
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Guide
2026 CX Trends Guide: Top 10 Insights for Smarter Strategy
Smarter service. Faster outcomes. Happier customers. NiCE breaks down the future of CX in one guide.
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Research Report
The CX Gap Is Real — AI Can Help Close It
78% of companies think they’ve improved CX. Only 31% of customers agree. This report shows what to do about it.
Read now