Outsourcing is becoming deeply embedded in how organizations operate CX. Whether they scale responsibly, integrate AI effectively or drive meaningful CX transformation now depends on how intentionally they design their outsourcing strategy and the vendors they choose to partner with.
Channel
Microsoft Viva
Microsoft Viva aims to provide a unified employee experience platform, bringing together communications, learning, well being and knowledge discovery all delivered through Microsoft Teams. The platform, which Microsoft launched in February 2021, assembles a mixture of new and existing Microsoft technologies in the form of four apps: Viva Connections, Viva Learning, Viva Insights and Viva Topics.